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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

gobellago
Miembro

hi LasinaH,

Here is what I know:

- Network coverage is good just about everywhere i go. I'm very happy with the network, with the exception of my home and yard.

- While in my home and in my yard (there is no difference between the two in terms of signal quality), i typically have no bars or one bar. I am not able to make or receive phone calls inside or outside of my house.

- It has not always been like this. When I first got my phone last November, the reception at my home wasn't great, but i could at least make phone calls from the rooms in the front of my home, which face west, as well as in my front yard. In early Spring, it got much worse (could no longer make calls from house or yard) and I contacted VZW. They told me they'd "check on it", they submitted a ticket, and I never heard back.

- To the south and west of my home is the metro Milwaukee area. To the east is Lake Michigan, which is about 6 blocks away. Is it possible the lake has a different effect on my reception with the changing of the seasons?

Thanks for listening.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

gobellago
Miembro

Good question: I don't understand why the network isn't working now, yet was OK initially. I've added more details around my experience thus far in my response to LasinaH.

It's obvious AT&T is probably the best option for me after going through all this, unless someone at VZW can figure it out.

I'm interested now in getting out of my contract/phone without losing money, and in saving others in my zip code from this misrepresentation of "network coverage." It's simple; if you can't make a call standing on the sidewalk in front of my house, it shouldn't appear like this on the Verizon network coverage map:vzw map.tiff

If you saw this, wouldn't you think you'd be able to make a phone call standing outside by that red pin? Well, you can't. That's a problem.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

sprmankalel
Leader

Is that your specific address? And when you select voice and messaging you must click refresh map. This color shows LTE coverage.

I am not trying to disagree with you. However, you asked a question and it was answered many times over. If you're not getting reception outside, VZW may send a rep to your location. I am not sure how that works. They certainly will not guarantee your coverage inside and they will not let you out of you contract fee free because of little coverage inside of a structure. If you want to switch then your options are to wait our contract out or pay the fee. It's really that simple.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

Community Manager
Community Manager

Thanks for keeping us in the loop gobellago! It definitely sounds like your area does have a few opportunities. When these issues are present we do recommend the utilization of a Network Extender. Have you every considered this option? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

gobellago
Miembro

MatthewS,

A network extender is not going to correct the problem of my not having a signal in my front yard.

Man, I feel like no one is LISTENING to me. Have you not read this thread? I will repeat myself again:

- The VZW network coverage is good just about everywhere i go. I'm very happy with the network, with the exception of at my home address.

- According to the Verizon coverage map, I should have voice coverage at my home address. I understand now that VZW does not guarantee coverage in my home; however, I do not have coverage outside at my address, either.

- While in my home and in my yard (there is no difference between the two in terms of signal quality), i typically have no bars or one bar. I am not able to make or receive phone calls inside or outside of my house.

- It has not always been like this. When I first got my phone last November, the reception at my address wasn't great, but i could at least make phone calls from the rooms in the front of my home, which face west, as well as in my front yard. In early Spring, it got much worse (could no longer make calls from house or yard) and I contacted VZW. They told me they'd "check on it", they submitted a ticket, and I never heard back.

- To the south and west of my home is the metro Milwaukee area. To the east is Lake Michigan, which is about 6 blocks away. Is it possible the lake has a different effect on my reception with the changing of the seasons?

Lastly, i have had Verizon at this address since August 2011 WITH NO PROBLEMS until this spring – something has happened!!!

thanks.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

Community Manager
Community Manager

Thank you for taking the time to follow up. There are a variety of factors that can cause service to vary thoroughout the area. In spring and summer months foilage can cause signal to degrade as it creates additional barriers for wireless signal. Large bodies of water can also effect service as signal may bounce off the water. In addition as more people connect to a particular tower this may begin to decrease the radius of the signal.


YosefT_VZW
Follow us on Twitter @VZWSupport

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

gobellago
Miembro

So what are you, VZW, going to do about it???? How many times do I need to respond to a VZW rep on this website before someone HELPS ME??

Here are some options:

1. Release me from my contract without financial penalty.

2. Stop advertising that there is coverage in my neighborhood area, because there is not. This is false advertising. And, illegal.

3. Figure out a way to fix it.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

Community Manager
Community Manager

gobellago, service when you need it most is super important. We'd like the opportunity to further review the ticket details. Please send us a direct message so we can dive deeper. View steps: http://vz.to/1b8XnPy

WiltonA_VZW
Asistencia de VZW
Follow us on twitter @VZWSupport

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

LRVassar
Sr. Member

You've been given a solution. You signed a contract stating service is not available everywhere. In fact, the difference in signal is the change in season. In the Fall and Winter, you will always see better coverage because you don't have to worry about foliage. Yes, foliage is a huge issue. That said, when the Fall and Winter come again, you will have that one bar of service you initially had. Until then, you're out of luck unless you find service elsewhere. Why should Verizon be penalized because you chose to sign a contract knowing you only had marginal coverage? (Yes, one bar is considered marginal.)

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