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SO FRUSTRATED!! Network extender for "The Best Coverage"??

gobellago
Miembro

I chose Verizon after seeing that there was coverage in my area, metropolitan Milwaukee - 53211.

But guess what? THERE ISN'T. At my home, I can only get one bar, some days none, on rare occasions – two. On their map, it clearly shows there is coverage in my area. Not "partial coverage" – it says COVERAGE.

I contacted Verizon and they said they would "check on it."

Never heard back.

In the mean time, i have been borrowing my husband's phone (AT&T) to make calls when at home. I sequestered myself to making calls when I was on the road, because it was the only time I could get a signal.

So I called Verizon last week in desperation. After waiting 30 minutes to talk to a human, I was told I was in a "spotty area," and that I should purchase a network extender for $249. I was shocked. I PAY VERIZON OVER A HUNDRED DOLLARS A MONTH and can't make a call from my own HOME... and Verizon wants ME to PAY for this??

I waited another 20 minutes to "talk to a supervisor" who then offered me $75 off the price of the extender. ARE YOU KIDDING ME???

Worst customer service ever. I'm still in shock.

So my choices are: A. Pay $150 for SERVICE I ALREADY PAY FOR or B. Pay $140 to BREAK MY CONTRACT and move on.

Verizon, i'm giving you one last chance before i cut and paste this experience on every single social site i can find. PLEASE make it right.You're making my life miserable and i'm going to do everything in my power to make sure others don't go through this as well.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

sprmankalel
Leader

What you're asking for is service inside your home. Unfortunately no carrier will guarantee service inside of any structure. I lived in a house where AT&T worked perfectly but VZW, Sprint and TMobile didn't. There are many contributing factors that could prevent your phone from working inside any structure. VZW (and I am sure all other carriers) has the network extender to help you get service inside. If that solution doesn't tickle your fancy you can get Magic Jack (though there are traditionally problems receiving calls from sell phones). There's a new one call Ooma or just call you cable/internet provider and add their landline service.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

gobellago
Miembro

I don't have usable service outside of my home, either. It's the same whether i'm inside or in my yard.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

sprmankalel
Leader

Sorry to hear that. If using your phone at home is that important to you and your husband's AT&T phone works then I think you have your answer. If you switch you may be able to trade in your current VZW phone with the new carrier and receive a gift card to apply towards the purchase of a new device. This should help alleviate your ETF.

I wouldn't necessarily suggest switching but sometimes VZW just isn't the right fit. It happens.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

gobellago
Miembro

Using my husband's work phone is not a solution.

You're missing the point: I purchased this phone and service because I was led to believe it would WORK. It doesn't. And no one at Verizon appears to care that they falsely advertised what their network could do.

I shouldn't be financially penalized just to get a phone that works as advertised.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

sprmankalel
Leader

Who exactly told you that your phone would work inside your home? VZW will never promise that your phone will work INSIDE of any structure. If you can get them to send a technician out to your location they can test the signal outside but if the find it to be sufficient there's nothing that can be done. You may live in a place where you are too far away from any tower and your township may not let them put up a tower to cover it. You can lobby your township for that.

I don't recall suggesting using your husband's work phone. What I believe my suggestions were were to check into Magic Jack or Ooma or get home phone service through your cable/internet provider. My guess is that you may have this because the triple bundle packages are usually the better deal. Or you can switch to AT&T because you already know that your husband's AT&T phone works where you'd like it to.

As for your financial penalization I can only say this. VZW has a 14 day return/exchange period. Did you not realize that your phone didn't work in your house during those 14 days? I don't get why this is an issue now 7+ months after you started service?

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

Community Manager
Community Manager

gobellago, we're going to make this last chance worth it. We want to restore your faith and prove that we're worthy of your business. Service can be challenging indoors. In those situations, we recommend the network extender http://vz.to/1lorUzV However, let's take a closer look at your device. Are you having issues everywhere you go or just at your residence?

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

Franster
Miembro

Boy do I feel your frustration!! I have the same issue at my home, and I PAID  the $249.00 for the extender and another $49.00 a month for DSL to use it....and if I was in the room with it...it helped mariginally.  I no longer have DSL and called after upgrading my phones...a week later am told there is nothing they can do but I can go front $ for a powerful extender (Wilson Brand) and they will give me credit...why do I have to front the $, why can't they send me one....my bill is much  higher than yours a month (we have 4 lines and wireless modems).  Verizon has been good to me over 8 years in alot of ways, but this is crazy....no wonder they treat me good, I can't use my services over 1/2 the time without driving 3/4 of a mile to make and hold an important call but I pay my bill every month, late sometimes because of my situation but it's paid....

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

Core2
Sr. Member

When a certain competitor offers free WiFi calling from Android/Windows phones when you have no/poor reception, as well as offering to pay for your early termination fees....

Verizon should be handing these devices out on an as-needed basis for free.

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Re: SO FRUSTRATED!! Network extender for "The Best Coverage"??

sprmankalel
Leader

That certain competitor has had WiFi calling enabled devices for years. At least since 2006 but that was because their service don't work indoors at all.

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