Re: Ringback Tones discontinued !!!!!!!
MARLIG48
Enthusiast - Level 1

Clarity? Clarity would be continuing the ringback tones... They can only be accomplished through the carrier, not a third party app! Zedge does ring tones not ringback tones.  THAT was the best part of my service!!  I hate when people KNOW I'm on a call... and I don't click over.  Any chance this will be reinstated anytime soon??? It's Christmas Time and no peanuts on my phone this year.... 

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Re: Ringback Tones discontinued !!!!!!!
vzw_customer_support
Customer Service Rep

Hello MARLIG48. Unfortunately, it does not seem to be something we will be reinstating. Here is more info on this: https://www.verizon.com/support/no-longer-supported-ringback-tones/

AnnaG_VZW

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Re: Ringback Tones discontinued !!!!!!!
Tigerstep
Specialist - Level 3

Here's the reality. Just like a small minority are still using flip phones, a small minority used the service. From a business perspective, it makes little sense to pay licensing fees for a service that only gets them 99 cents from a small amount of customers.

Re: Ringback Tones discontinued !!!!!!!
chachakelly
Newbie

This does NOT work for ringBACK tones. ie. what callers hear when they call your number. Is there a solution? I can't find an app that handles ringback tones anywhere.

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Re: Ringback Tones discontinued !!!!!!!
vzw_customer_support
Customer Service Rep

We recommend checking your application store and do a search for ringback tones. We hope you can find one that suits your needs. - ChristianP_VZW

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Re: Ringback Tones discontinued !!!!!!!
cmc1216777
Enthusiast - Level 1

Bring back Ringback Tones!!!  Or at least give us a reason why they’re being discontinued.  This is ridiculous!!!!  Verizon Customer Service needs to respond to this!!!

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Re: Ringback Tones discontinued !!!!!!!
Ann154
Community Leader
Community Leader

@cmc1216777 

https://www.verizon.com/support/no-longer-supported-ringback-tones/

 

This is likely the only official reason given for discontinuing the service. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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