Ridiculous Coverage

[m2life]

I live in the Silicon Valley, San Jose - tech capital of the world. Signed up for 4G LTE coverage (which San Jose is covered). I understand in the contract, it states up to 4G speeds. I work all around San Jose and use my phone often, but since March, I started to notice "3G" on my phone... often.

I went into a store, they told me "oh they're probably working on cell towers or it's just a lot of users on the network." Figured, ok, no prob. Noticed this kept going on for two months. My brother works in a certified repair shop, looked at the phone to ensure it wasn't the phone, and it wasn't. So I go in the store again. Same lame excuse about a lot of users on the network and that they'd "look into it."

In September, I started using speed tests on my phone. Red is download speeds, blue is upload. I am not going to highlight them all. They were all done randomly throughout the day in various areas of San Jose (downtown, east, west, north, south).

ON AVERAGE, I have less than ONE MBPS.

I took a trip a few times to LA, and my service was above 20 MBPS. My friend did a similar test in San Joaquin County, and got a bit over 90 MBPS!

This is beyond a breach of contract from your end. I am paying for 100% for less than 5% of service.

Beyond ridiculous. What can I do to (a) end my contract without paying any termination fees without filing small claims or involving FCC or (b) fix the problem and get a refund on my bills and pay only for the small percentage of service I did receive?

Thank you in advance.

"2015-01-12 11:14","Ehrpd","37.78620","-122.43710",0.39,0.96,93,"San Francisco, CA","100.84.126.254","70.197.5.215"

"2015-01-09 14:12","Ehrpd","37.42990","-121.77830",0.45,0.28,93,"San Francisco, CA","100.114.20.213","70.197.2.14"

"2015-01-07 16:32","Ehrpd","37.74840","-122.41560",0.18,0.93,96,"San Francisco, CA","100.121.165.20","70.197.7.61"

"2015-01-05 23:32","Ehrpd","37.30935","-121.81130",0.17,0.20,92,"San Jose, CA","100.117.143.38","70.211.80.47"

"2015-01-05 17:03","Ehrpd","37.31146","-121.81356",0.31,0.83,99,"San Francisco, CA","100.106.252.95","70.197.22.118"

"2015-01-04 12:53","Ehrpd","37.34741","-121.84489",0.22,0.19,96,"Palo Alto, CA","100.95.194.203","70.211.74.69"

"2015-01-02 19:37","Ehrpd","37.31406","-121.81395",0.48,0.66,78,"San Francisco, CA","100.115.61.2","70.211.71.27"

"2015-01-02 13:06","Ehrpd","37.32124","-121.80782",0.39,0.60,85,"San Jose, CA","100.103.192.148","70.211.72.55"

"2014-12-27 19:49","Lte","37.60330","-122.03036",2.52,0.98,139,"San Francisco, CA","100.107.20.174","70.211.74.91"

"2014-12-27 11:55","Ehrpd","37.31285","-121.82553",1.13,0.84,74,"San Francisco, CA","100.83.2.96","70.211.80.213"

"2014-12-26 23:21","Ehrpd","37.31285","-121.82553",0.89,0.49,95,"Palo Alto, CA","100.76.244.82","70.211.74.108"

"2014-12-26 13:02","Ehrpd","37.31597","-121.82173",0.84,0.99,88,"San Jose, CA","100.65.3.40","70.211.74.103"

"2014-12-23 13:51","Ehrpd","37.30430","-121.81573",0.16,0.34,84,"San Francisco, CA","100.96.224.58","70.211.68.107"

"2014-12-17 17:19","Ehrpd","37.33699","-121.88653",2.23,0.84,83,"San Francisco, CA","100.73.191.139","70.211.79.178"

"2014-12-16 14:04","Ehrpd","37.36912","-121.98064",0.45,0.09,106,"Palo Alto, CA","100.101.254.136","70.211.80.17"

"2014-12-15 11:12","Ehrpd","37.33531","-121.88164",0.42,0.91,80,"Palo Alto, CA","100.81.92.63","70.211.79.73"

"2014-12-11 10:38","Ehrpd","37.34103","-121.85258",0.35,0.08,111,"San Jose, CA","100.86.3.144","70.197.3.212"

"2014-12-09 18:14","Ehrpd","37.31333","-121.80652",0.12,0.18,99,"Palo Alto, CA","100.113.150.54","70.211.73.2"

"2014-12-09 09:09","Ehrpd","37.31321","-121.82570",1.21,0.91,87,"San Jose, CA","100.123.181.77","70.197.9.170"

"2014-12-08 16:23","Ehrpd","37.31321","-121.82570",0.39,0.44,97,"San Francisco, CA","100.71.111.207","70.211.73.59"

"2014-12-07 08:28","Lte","33.78488","-117.92473",22.92,20.49,39,"Irvine, CA","10.160.54.248","70.209.193.105"

"2014-12-03 08:35","Ehrpd","37.31315","-121.82062",0.41,0.30,67,"San Jose, CA","100.94.204.252","70.211.76.23"

"2014-12-02 17:49","Ehrpd","37.30967","-121.82226",0.36,0.49,105,"Palo Alto, CA","100.115.63.31","70.211.67.212"

"2014-11-30 17:09","Ehrpd","37.32425","-121.81751",0.31,0.48,103,"San Francisco, CA","100.112.124.67","70.211.64.140"

"2014-11-25 16:43","Ehrpd","37.37195","-121.98353",0.18,0.74,85,"Palo Alto, CA","100.110.169.86","70.211.68.31"

"2014-11-18 15:02","Ehrpd","37.33551","-121.88474",0.84,0.36,60,"Palo Alto, CA","100.95.168.192","70.211.90.15"

"2014-11-13 16:27","Ehrpd","37.33556","-121.88514",1.12,1.03,96,"San Jose, CA","100.91.2.255","70.197.5.160"

"2014-11-11 15:10","Ehrpd","37.30308","-121.81514",0.39,0.15,128,"San Jose, CA","100.65.105.11","70.197.15.72"

"2014-11-08 13:22","Ehrpd","37.31290","-121.82559",0.63,0.73,112,"Palo Alto, CA","100.94.217.18","70.211.69.227"

"2014-11-07 13:44","Ehrpd","37.31489","-121.81432",1.13,0.91,80,"San Francisco, CA","100.66.175.206, 192.168.0.4","71.146.131.135"

"2014-11-04 10:45","Ehrpd","37.32274","-121.82628",2.40,0.98,71,"San Jose, CA","100.90.148.103","70.197.9.13"

"2014-11-03 15:52","Lte","37.33542","-121.88146",0.64,0.22,569,"San Jose, CA","100.64.35.138","70.197.13.253"

"2014-11-02 11:23","Ehrpd","37.31297","-121.82560",0.65,0.29,120,"San Jose, CA","100.100.146.109","70.211.68.131"

"2014-11-01 10:28","Lte","33.81786","-117.91675",62.60,33.38,39,"Los Angeles, CA","10.177.163.144","70.209.212.145"

"2014-10-29 16:26","Ehrpd","37.32774","-121.87879",1.13,0.98,86,"San Jose, CA","100.127.121.0","70.211.73.227"

"2014-10-28 11:03","Ehrpd","37.33575","-121.88599",1.05,0.73,87,"San Jose, CA","100.92.14.103","70.197.10.19"

"2014-10-23 18:03","Ehrpd","37.33555","-121.88571",0.35,0.03,78,"San Francisco, CA","100.65.78.43","70.211.65.192"

"2014-10-21 00:34","Ehrpd","37.31489","-121.81445",0.73,0.33,91,"San Jose, CA","100.68.116.122","70.211.65.192"

"2014-10-20 16:45","Ehrpd","37.33549","-121.88523",1.14,1.00,78,"Palo Alto, CA","100.119.164.132","70.211.74.25"

"2014-10-19 22:48","Ehrpd","37.31490","-121.81444",0.79,0.11,80,"Palo Alto, CA","100.71.138.73","70.211.65.192"

"2014-10-16 09:28","Ehrpd","37.30992","-121.82235",0.47,0.70,100,"Palo Alto, CA","100.84.186.241","70.211.70.107"

"2014-10-14 18:57","Ehrpd","37.31333","-121.82606",0.16,0.54,120,"San Jose, CA","100.80.127.76","70.197.6.93"

"2014-10-13 23:33","Ehrpd","37.31333","-121.82606",0.94,0.88,93,"San Jose, CA","100.115.4.224","70.211.68.232"

"2014-10-13 02:52","Ehrpd","37.32506","-121.80853",0.31,0.66,86,"Santa Clara, CA","100.98.248.23","70.197.6.93"

"2014-10-11 11:32","Ehrpd","37.31299","-121.82580",0.54,1.09,73,"San Jose, CA","100.88.121.58","70.197.6.113"

"2014-10-10 17:52","Ehrpd","37.30984","-121.82225",0.26,0.25,112,"Palo Alto, CA","100.68.177.106, 192.168.0.4","71.146.129.73"

"2014-10-06 14:40","Ehrpd","37.33482","-121.88564",0.94,1.09,60,"Palo Alto, CA","10.169.32.113","70.197.9.56"

"2014-10-04 10:17","Ehrpd","37.31486","-121.81432",0.29,0.11,71,"San Jose, CA","100.101.111.177","70.211.64.255"

"2014-10-03 20:20","Ehrpd","37.30351","-121.81512",1.15,0.84,73,"Palo Alto, CA","100.65.46.143","70.211.67.60"

"2014-09-30 11:02","1xRTT","37.34303","-121.89415",0.13,0.15,578,"Palo Alto, CA","100.116.143.130","70.211.78.72"

"2014-09-30 09:54","Lte","37.31850","-121.82339",1.68,1.08,56,"Palo Alto, CA","100.116.143.130","70.211.78.72"

"2014-09-27 00:02","Ehrpd","37.31339","-121.82607",0.12,0.45,102,"Palo Alto, CA","100.83.60.91","70.211.68.5"

"2014-09-24 23:25","Ehrpd","37.31482","-121.81443",0.39,0.08,62,"Palo Alto, CA","10.177.81.92","70.211.69.236"

"2014-09-24 16:46","Ehrpd","37.33579","-121.88606",0.58,0.72,68,"Palo Alto, CA","10.170.143.184","70.211.71.166"

"2014-09-23 17:15","Ehrpd","37.33546","-121.88525",0.19,0.80,79,"San Jose, CA","10.163.38.222","70.197.18.40"

"2014-09-22 10:00","Ehrpd","37.31303","-121.82566",0.79,0.46,82,"Palo Alto, CA","10.178.16.40","70.211.70.20"

"2014-09-21 11:40","Ehrpd","37.30825","-121.81565",0.35,0.43,79,"Palo Alto, CA","10.191.210.87","70.211.70.225"

"2014-09-20 19:37","Ehrpd","37.30748","-121.81099",0.34,0.01,230,"San Jose, CA","10.180.215.55","70.211.75.45"

"2014-09-19 21:58","Lte","37.31330","-121.82606",1.12,0.19,118,"Santa Clara, CA","10.177.5.187, 192.168.0.6","71.146.130.29"

"2014-09-18 15:52","Ehrpd","37.36172","-121.95133",0.05,0.03,108,"Palo Alto, CA","10.180.228.109","70.211.69.125"

"2014-09-17 11:19","Ehrpd","37.34103","-121.88723",0.24,0.49,86,"Palo Alto, CA","10.190.82.171","70.211.74.116"

"2014-09-17 09:35","Ehrpd","37.31265","-121.81641",0.71,0.89,82,"Palo Alto, CA","10.190.82.171","70.211.74.116"

"2014-09-15 16:28","Ehrpd","37.31305","-121.82568",0.37,0.49,96,"San Jose, CA","10.172.35.113","70.211.70.47"

"2014-09-14 14:04","Ehrpd","37.32126","-121.81396",0.41,0.99,108,"Palo Alto, CA","10.190.160.70","70.211.67.121"

"2014-09-11 09:42","Ehrpd","37.31696","-121.81984",0.60,0.75,89,"Santa Clara, CA","10.180.219.4","70.211.71.174"

"2014-09-10 22:04","Ehrpd","37.31298","-121.82568",1.48,0.85,90,"San Jose, CA","10.178.141.96, 192.168.0.6","71.146.130.29"

"2014-09-10 15:24","Ehrpd","37.33557","-121.88523",0.80,0.22,94,"Palo Alto, CA","10.179.213.172, 10.185.218.137","130.65.11.68"

"2014-09-10 12:03","Ehrpd","37.34078","-121.88636",0.19,0.06,99,"Palo Alto, CA","10.173.30.245","70.197.3.29"

"2014-09-10 01:16","Ehrpd","37.32335","-121.81377",0.79,0.67,80,"Palo Alto, CA","10.176.140.182","70.211.74.38"

"2014-09-09 17:03","Ehrpd","37.31894","-121.81672",0.56,0.48,78,"San Jose, CA","10.191.174.180","70.211.69.210"

"2014-09-08 23:21","Ehrpd","37.31481","-121.81453",0.46,0.67,92,"Palo Alto, CA","10.173.174.206","70.211.69.212"

"2014-09-08 16:12","Lte","37.32850","-121.87356",1.36,0.38,71,"San Jose, CA","10.179.188.221","70.211.66.217"

"2014-09-07 10:54","Ehrpd","37.31482","-121.81449",0.42,0.46,104,"San Francisco, CA","10.173.30.74","71.146.135.243"

"2014-09-06 14:15","Ehrpd","37.31475","-121.81450",1.34,0.89,75,"Palo Alto, CA","10.191.109.42","70.211.70.93"

"2014-09-04 16:40","Ehrpd","37.31451","-121.81471",0.47,0.38,81,"San Francisco, CA","192.168.0.5","71.146.130.25"

"2014-09-04 10:00","Ehrpd","37.31478","-121.81453",0.75,0.87,67,"Santa Clara, CA","10.177.227.145, 192.168.0.5","71.146.130.25"

"2014-09-02 22:57","Ehrpd","37.30801","-121.82048",0.14,0.53,370,"San Jose, CA","10.170.189.99, 192.168.0.5","71.146.130.25"