Returning Phone, want old plan?
jstamos
Newbie

I got a iPhone6+ for Christmas but my plan was switched from unlimited to 10gb of data and I was wondering if I returned the phone, would I be able to get my old data plan back then just purchase the phone from them for full price on the spot? If that isn't how it would work what steps would I have to take?

Thank you.

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Re: Returning Phone, want old plan?
Tidbits
Legend

If it's past 14 days then you will not be able to get your old plan back.

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Re: Returning Phone, want old plan?
jstamos
Newbie

It's not, I only purchased it the day before Christmas eve. I was planning on returning it tomorrow. So that would be only 7 days. But since it's within 14 days will returning it to them automatically revert back to the old plan? Or do I need to do anything special

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Re: Returning Phone, want old plan?
Tidbits
Legend

They should be able to retroactively give you the old plan as long as it is within 14 days

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Re: Returning Phone, want old plan?
Ann154
Community Leader
Community Leader

I would make sure you specifically request the inactive pricing for the unlimited data plan if that's what you had before you purchased the iPhone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Returning Phone, want old plan?
sprmankalel
Champion - Level 3

They will not be able to sell phone you return back to you. You will have to wait for the inactive pricing request to be processed.

Return exchange period should have been extended until Jan 15, 2015. This is usually done during the holiday shop[ing season.

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Re: Returning Phone, want old plan?
zellerandy
Specialist - Level 1


the return periode is extended. but the inactive pricing request will be denied after 14 days so do it within 14 days