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Reporting Dead Spots

Miembro

How does one report a dead spot?  Is there any specific contact information?

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Re: Reporting Dead Spots

Expert

Call customer service from another phone at 1-800-922-0204 and report it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Reporting Dead Spots

Community Manager
Community Manager

We are always here to help with service issues dwatchely. You can post your issues here, call us, chat with us, or send us a message on FaceBook or Twitter @vzwsupport. What is your zipcode and where are you having issues? What phone do you have? Are calls dropping or are you able to make a call at all?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: Reporting Dead Spots

Miembro

Gracias.

My zipcode is 11050, I can give more precise location information privately if you wish.  I have two phones on my account, both of which have identical problems from my location; the first is a Motorola Droid Razr Maxx HD, and the second is an Apple iPhone 5.

The basic problem is a very weak, poor signal at my location.  Most of the time I cannot call out from my location on either phone - the phone simply won't connect to Verizon's equipment on the other end.  I can receive some calls on either phone at my location, but those calls frequently drop during the middle of the conversation.

The signal strength indicator on the phones always show a poor signal; often on the Droid (which is the phone I use), the signal will drop down to 1x with only one bar showing.  For example, right now as I type the phone is showing a Network type and strength indication of "1x = -102dBm".  I've taken the phone outside and walked around with it and the signal strength is still very weak within a radius of about a 5 minute walk; it gradually gets stronger after that.

According to the Verizon coverage map, this area (zip 11050) should have a very strong signal and full 4G LTE coverage, but I'm lucky to get 1x at my location.

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Re: Reporting Dead Spots

Miembro

You should be updating you towers everyday, it takes 2 seconds, for me it is *228 option 2 it will ping every tower in your  area. Good luck with it. it's really been a big help for me.

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Re: Reporting Dead Spots

Miembro

I appreciate the idea but using it doesn't make a bit of difference.

Turning the phone off, waiting a while, and turning it back on doesn't make a difference either.

Message was edited by: dwatchley

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Re: Reporting Dead Spots

Líder Sénior

*228 will not do anything for a 4G phone - try removing the SIM and reinserting it to re-establish the network connection.  Also, be sure your network is set to LTE/CDMA mode, not Global.  I've seen phones reset to Global on their own and the connection is flaky.  Set to LTE/CDMA and things improve.

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Re: Reporting Dead Spots

Líder Sénior

KittyRocks wrote:

You should be updating you towers everyday, it takes 2 seconds, for me it is *228 option 2 it will ping every tower in your  area. Good luck with it. it's really been a big help for me.

Kitty - every day?!?  When I had a 3G phone I updated once a month or so, or if I was traveling out of my home area.  Once a day seems a bit excessive.  But if it works for you, there's no harm in doing it every day.

And *228 is useless for 4G phones - they contain a SIM card that carries the network information, and *228 is for 3G and basic phone.  Smiley Happy

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Re: Reporting Dead Spots

Community Manager
Community Manager

Roger that dwatchley! I appreciate you sharing your zip with us. Having the best services is definitely important. I can confirm that the area listed would be listed as a Marginal Coverage area with issues occuring from time to time is accordance to what you've advised. I can advise that our engineers are aware of this area. We constantly work to improve these types of areas. Unfortunately I would be unable to advise of an exact timeframe. However, I can confirm that we're aware of the issues. Please keep us posted if we can be of any additional assistance, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Re: Reporting Dead Spots

Miembro

Thanks.  The only thing I find rather ironic about this is that there is a fairly large Verizon substation of some sort three blocks from my location.  One can only hope that the new high-end condo building going up two blocks away will be impetus enough to get the local service area upgraded; wealthy people tend to not like having marginal cell service.

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