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Rep told me I can't exchange a Droid RAZR for an iPhone?

Miembro

Upgraded to a Droid RAZR 7 days ago, which is within the 14 day return period. Found out it's not really for me. I go to exchange it for an iPhone and the rep told me that it is impossible to exchange an Android phone for an iPhone because "We get paid differently through Apple than other manufacturers" Exact quote. This feels like BS to me. No where in the exchange policy does it state anything remotely similar. What gives?

I have all the receipts/original packaging/cables.

The phone itself is in no way damaged or malfunctioning.

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Re: Rep told me I can't exchange a Droid RAZR for an iPhone?

Sr. Member

he prob didnt understand what you wanted to do.. box up your phone and go back Smiley Happy

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Re: Rep told me I can't exchange a Droid RAZR for an iPhone?

Sr. Member

Creegsly wrote:

Upgraded to a Droid RAZR 7 days ago, which is within the 14 day return period. Found out it's not really for me. I go to exchange it for an iPhone and the rep told me that it is impossible to exchange an Android phone for an iPhone because "We get paid differently through Apple than other manufacturers" Exact quote. This feels like ** to me. No where in the exchange policy does it state anything remotely similar. What gives?

I have all the receipts/original packaging/cables.

The phone itself is in no way damaged or malfunctioning.

Go back to ask for the manager then, and if he doesn't allow it, go above their head. As others have said, you might have to pay a restocking fee and the difference between the cost of the phones if there is any, but you should be able to.

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Re: Rep told me I can't exchange a Droid RAZR for an iPhone?

Líder Sénior

sounds like you went to a 3rd party retailer, and not a corporate Verizon store.

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Re: Rep told me I can't exchange a Droid RAZR for an iPhone?

Asistencia al cliente

Thank you all for taking the time to help out. I appreciate your help!

@Creegsly, don't worry because I'm here to clarify this for you! I apologize for any confusion or inconvenience caused by the information provided by the representative you spoke with.

As some of your fellow community members suggested you can exchange your Droid Razr for an iPhone as long as you're within the 14 day return period as long as it was purchase through a direct Verizon Wireless channel. Keep in mind a $35.00 restocking fee will apply for the exchange or return of your device. If it was purchased at an indirect store you would need to go by their return policy.

I suggest going to the store where you purchased the device as soon as possible to get clarification. Please post back if you need further assistance after visiting the store. I'll be more than happy to help.

John B

Follow us on Twitter @VZWSupport

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