Recent port, Incoming calls go straight to voicemail

[Lankotrank]

Hey everyone,

I recently ported to Verizon from Ting. I am not sure that the port has gone through all the way, because I cannot receive phone calls. I can make them fine, but all incoming go directly to my voicemail. Would love to make sure my port is complete but am not sure how to do so. All help is appreciated.

Martin

[LENNYEDGE · Accepted solution]

verizon wont tell you. but usually an incomplete port shows results like yours. call verizon ask if port complete, and IF YOU DEACTIVATED OTHER SERVICE BEFORE PORTS FINISHED, you will have same issues. i did. other provider doest care. get vzw to verify/further posts here wont help til you find out. then tellus if ports complete and all is well. vzw will have to advocate to previous provider to make sure its done.

[Lankotrank]

Thanks for the help, Lennyedge. Where can I find a number to call? Verizon's "contact us" page doesn't seem to have very much good information for actually speaking to anyone, unless I'm missing something obvious.

[LENNYEDGE]

Customer Service

(800) 922-0204

[Lankotrank]

Perfect, it's all sorted. Thanks!

[Ann154]

FYI the phone number was on the Contact Us link at the top of the website.