This started about 2 months ago, no changes to my device (HTC Rezound) or my plan.
Suddenly, any time I RECEIVE a MMS picture, it is severely compressed down to about 30-31 KB. I can send out 2+MB MMS and they do not compress on the recipient's device. I even tried sending myself a picture through MMS....went out about 2MB, came to me as 30KB.
A few days ago I upgraded to the Galaxy S4 and expected the weird MMS compression issue to be resolved, but no, it continues even though I'm using a different device.
I sent a 2MB pic to my husband (on the same VZW plan) and he received the full 2MB photo...it's just my line.
I've tried using the stock messaging app and GOSMS - doesn't matter. Toggled Wifi on/off - no difference. I'm in a full 4G area too. Sender's phones are all different - Rezound, iPhone 4, iPhone 5, etc....doesn't matter, they all compress upon receipt.
I've seen people complaining about sending compressed MMS, but nothing about receiving compressed MMS pics. Help please!
This is a real head scratcher, tarade. I'll do all I can to assist you with this issue. I'll need to open a resolution ticket to resolve this issue. Can you please follow me ChaunceyM_VZW and send me a direct message? Please provide me with a contact number and the best time to call.
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