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Re: promotion offers by Verizon

karensiesta
Miembro

I ported my number over to Verizon Nov 8th. At the time they were offering new customers  $150 credit.  Still have not received it...Called them several times but but still no credit...isn't that false advertising?

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Re: promotion offers by Verizon

Community Manager
Community Manager
karensiesta,  We do like to operate with integrity and it does concerns us to hear it was not demonstrated during your recent encounter with us. When it comes to the port in credit, it can take about 2 to 3 billing cycles before the credit is added to the bill. What was the last information you were given when you spoke with us over the phone?   CandiceH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: promotion offers by Verizon

Community Manager
Community Manager
karensiesta,  We do like to operate with integrity and it does concerns us to hear it was not demonstrated during your recent encounter with us. When it comes to the port in credit, it can take about 2 to 3 billing cycles before the credit is added to the bill. What was the last information you were given when you spoke with us over the phone?   CandiceH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: promotion offers by Verizon

karensiesta
Miembro

I am going on my 5th billing cycle.  I was just told because I bought my phone from a 3rd party dealer (Costco) Verizon will not give me the $150. I had been calling for the last two mo's, each time I was told it would be on my next bill. The last person I spoke to was LaVetta, I referred her to the website which showed the promotion on Nov 1st 2014.  No where does it mention anything about a 3rd party dealer.  She promised to get back to me but never did.

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Re: promotion offers by Verizon

user415
Miembro

I also bought my phone from third party (Target) and got the same story you did about not qualifying for the port-in credit as a result. In making my purchase, I relied on the following thread (#842196) in this forum:

 

Port In Credit

This question has been Answered.

  theusualsuspect Copper

  

 

Do you get the port in credit only if you buy online or in a Verizon Store?  I found the devices I ordered 6 weeks ago locally at a 3rd party store, and wonder if I buy them at the 3rd party if I can still get the port in credit. 

  

Asistencia al cliente de Verizon Wireless

Correct Answer por Asistencia al cliente de Verizon Wireless on Nov 12, 2014 7:53 PM

                  

Hi theusualsuspect!

Great news! All port ins are eligible for this credit. It does take 2-3 billing cycles to get the credit, but going to a 3rd party vendor is OK!

Gracias,

ChristinaB_VZW
Follow us on Twitter @VZWSupport

   

I will be following up with Verizon customer support now that I have located that post.

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Re: promotion offers by Verizon

dilbertaz
Sr. Member

Unless you accepted a different offer from Costco, if they were offering a $150 gift card for instance or Best Buy when I got my last two phones they gave me an instant $150 gift card which I used as a down payment on the edge phone I was buying to cut down on the monthly edge payment.

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