The real coup for a VW competitor should be to point out that VW has ignored this problem for over eight years. There is still no outage board/map (with a prominent link on the Home Page) on the VW website for customers to check before wasting time pursuing an "issue" via either help/support personnel or a community forum.
Do any of the other cellular carriers have outage maps or notification methods on their website? If so provide those links.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.