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Promotional Discount Not Honored... Is this legal?

JGALKA
Miembro

When I purchased my phone, there was a promotional discount going on for $150 off the device total, making the payments $22.75 instead of $29.00. This did not reflect on my bill a month later, so I called and was told it may take 2-3 billing cycles. 3 months later and it was still not showing. I have now been told that my device purchase did not meet the requirements as the promotion had expired. I would NOT have bought the phone if I had known that. The representative I chatted with to purchase the phone told me in WRITING the promotion was ending that day. I have the chat manuscript saved. I was told on the phone today there is NOTHING I can do to get the $150 off. I am seriously considering switching to a different provider, I have already gotten quotes. Is it even legal to change the sale price of something after it is purchased? I feel as though this was all a dup.

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Re: Promotional Discount Not Honored... Is this legal?

glitchedpixel
Sr. Member

It's not legal to suddenly change price if you had an agreement. That said, the agreed upon purchase would have to be legitimate.

Doesn't matter what a chat rep said if the promotion wasn't valid. For BIC promos, you have to meet 3 requirements. Purchase must be made during the promotional period, device had to have been part of the promotion and you'd have to meet any prerequisite such as a new line or trade-in (sometimes this isn't required - it all depends on the specific promo)

If you don't meet those, the price wasn't change, you simply didn't qualify. Now if you did meet requirements, it doesn't matter if the promo ended so long as the purchase date fell within that time.

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Re: Promotional Discount Not Honored... Is this legal?

Community Manager
Community Manager

JGALKA,

We can relate to how important your promotion is to you, and don't want to see you leave the family. Full retail cost of any device cannot be changed, they're all preset prices. Qualifying promotions can offset the monthly cost. I've sent you a Private Message to look into options. 

Kati_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Promotional Discount Not Honored... Is this legal?

janefo
Miembro

In January 2019, I purchased a new phone under a BOGO XR when adding an additional line promo.  I really only needed to upgrade my phone, and was planning to give my son my old phone. I also didn't need another line.  However, the deal was TOO good to pass up.   

I have recieved zero statement credits and have now been told a promotion was not running during my date of purchase. 

What can I do? I'm now paying on two phones and my bill is double.  How can an agent tell you there is a promo and then Verizon not honor it?

 

 

 

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Re: Promotional Discount Not Honored... Is this legal?

LADonF
Miembro

Same thing.  New phone (actually THREE new phones).  Switched two of them to new line.  Within the 'promotional period'.  All rules met.  And yet they still say I am 'ineligible', after sending copies of all receipts to prove it.  Do not believe any promotion mentioned.  They will do all they can to dishonor it.

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Re: Promotional Discount Not Honored... Is this legal?

mama23dogs
Líder Sénior

@LADonF escribió:

Same thing.  New phone (actually THREE new phones).  Switched two of them to new line.  Within the 'promotional period'.  All rules met.  And yet they still say I am 'ineligible', after sending copies of all receipts to prove it.  Do not believe any promotion mentioned.  They will do all they can to dishonor it.


 What do you mean by “switched two of them to new line”? 

 To be eligible for a buy one get one deal you have to purchase the discounted or free phone on the new line.   Line must be brand new to Verizon.   Moved to your account from within Verizon is not new. Switching out and back in under 60 days is not new.  

 

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