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Previous chat transcript
dandcmeredith
Enthusiast - Level 1
‎01-06-2020 12:45 PM

Is there a way to pull up a previous chat session?

 

11 people had this problem.
4 Replies
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Re: Previous chat transcript
vzw_customer_support
Customer Service Rep
‎01-08-2020 01:08 PM

Great question! To confirm, we can definitely assist you with pulling up your previous chat conversation. However, if we may ask. Is there a particular reason why you want to see if we can access this information?DavidR_VZW

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Re: Previous chat transcript
Trudy234
Enthusiast - Level 1
‎02-21-2020 06:49 PM

I want to see a chat transcript because I’ve had three separate sessions where I was transferred 2-3 times. I have a hard time remembering things and I want to see where I went wrong when I asked for help for a particular problem. I also want to see what was resolved in the second cluster of chats. 

 

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Re: Previous chat transcript
mbrittb00
Enthusiast - Level 2
‎09-13-2021 08:55 AM

Did you ever get this resolved.  I looks like someone was trying to help you then simply dropped the conversation.  I too would like to get copies of old chat transcripts.  They removed the "e-mail a copy of this chat" option and there appears to be no way to get transcripts even if you have the conversation ID.

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Re: Previous chat transcript
KH-OrnEsh
Moderator Emeritus
‎09-13-2021 10:31 AM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.