Hello gtrde, I am sorry to hear you port one line of service out to another provider. It would be sad to lose Let me find out what is causing the issue and see if I can help you stay with us. What problems are you having with your service? Can I help you stay with us? You have the option of calling us at customer service on your phone by dialing *611 or by sharing more details with us on the issues you are needing help.