Poor signal in new community in the zip code 34655

[DajeSmith]

Please increase signal in Trinity/Odessa area.I cannot receive calls inside my house! And I am not spending $250 on a network extender for 3G. If it was for 4G possibly, but NOT for 3G!!!

[vzw_customer_support]

Let's work together and find this signal for you DajeSmith. We want to make sure you receive the best signal available. Wireless devices use radio transmissions; therefore many factors can play a part in how your device receives our signals. Some factors include terrain, foliage, weather and buildings. It becomes more difficult to guarantee service inside a building because there are different types of materials used in the structure, some that restrict signals more than others. Does service improve for you outdoors? 

JorgeO_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DajeSmith]

Inside I have 1 bar. In my yard I have 2 bars.

Sent from my iPhone

[vzw_customer_support]

DajeSmith, thanks for those clues. Wireless service can be challenging indoors. As a result, no wireless provider can guarantee services indoors. Have you ever had decent service in your residence? The network extender will boost signal into your home.  For more details regarding this device, click the link below:

http://www.verizonwireless.com/support/network-extender-faqs/

LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DajeSmith]

No. We just moved here and it has always been low. I am not spending $250 for 3G. Also, the entire area is low signal. Only 2 bars outside. We need improvement from your end, please.

Sent from my iPhone

[vzw_customer_support]

@DajeSmith

I understand your concerns.  Has a network ticket been filed recently on your behalf for this issue?

AnthonyTa_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DajeSmith]

Not to my knowledge. How do I do that?

Sent from my iPhone

[vzw_customer_support]

@DajeSmith

Great question!  We would need to gather some additional information from you in order to submit the network ticket.  You can either reach out to our Technical Support Team by dialing 800-922-0204 or we can reach out to you here, via Direct Message.  Just let me know.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DajeSmith]

Please do it via direct message, thank you.

Sent from my iPad