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Poor reception in San Ramon, Crow Canyon westside?

Kirby94583
Miembro

Engineers:

I would like a ticket on this email.

We have been complaining for years about the coverage in this area. One to half a bar, consistent dropped calls and poor speed.

Drop some cash and put up a tower.  The current coverage really sucks for us. 

I have yet to see a response from Verizon with an explanation.

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Re: Poor reception in San Ramon, Crow Canyon westside?

Ann154
Expert

The only official way to report an issue is to call customer service at 1-800-922-0204 from a landline or *611 from your phone and request they open a trouble ticket to investigate it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Poor reception in San Ramon, Crow Canyon westside?

thehuffer
Miembro

The service in San Ramon around Crow Canyon/680 freeway is horrible. I cannot send a text, cannot view anything on Internet. I work here and my office does not have WiFi. It is so bad I am considering switching companies. There are very many businesses, stores and restaurants here including Bishop Ranch, one of the largest office complexes in the Bay Area.  

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Re: Poor reception in San Ramon, Crow Canyon westside?

Community Manager
Community Manager

We would never want to lose you.  As someone who frequently uses my own phone, I understand how having full service at work is crucial.  Let’s get to the bottom of this.  A private message has been sent to assist you further.

SeanC_VZW

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