Message was edited by: Verizon Moderator to comply with ToS.
AZRiddle, I hope you're feeling better since being released from the hospital. Even as a big company, we understand that some life changes are unavoidable. I'm sorry to hear that your issue is has still not been addressed after several phone calls to our Customer Service Department. On behalf of our leadership team, I' eager to assist you and address all of your concerns. Please send a private message to me, Lasina_VZW with your account mobile number and I will personally call you. I'm standing by for you.
Please follow us on twitter @VZWSupport
To send a message to the rep, you need to follow her. She has to follow you too. Unfortunately, the rep did not offer her full ID to follow her.
But here is a link to their page so you can follow her