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Poor customer service regarding Note 7.


My wife purchased a Note 7 when they first came out, she returned it during the second recall.  At that time the local store said pick a Samsung phone as a temporary replacement until the Note 7's are available and we will put you on a waiting list as we get the replacements in.  Well we know how that went.  We went back tonight to permanently replace the Note 5 she got for temporary use.  She has had that phone for less than two months and it will not hold a charge, nor is it comparable to the Note 7.  We were told that "We are sorry but Verizon doesn't really look at that as a temporary replacement now, and you are on the hook for the 24 month cost of the phone.  You can pay it off and we will give you a trade-in value for it."  WELL THANKS FOR NOTHING.  WE HAVE BEEN LOYAL CUSTOMERS OF VERIZON FOR OVER 15 YEARS, AND THIS IS THE CUSTOMER SERVICE WE GET.  LETS CHANGE THE RULES AND NOT NOTIFY THE CUSTOMER.  If we had been told up front, or notified that Verizon was going to change the rules, my wife would have made a different decision at the time we brought the Note 7 back.  We were sold a bill of goods.  Please contact me ASAP so we can resolve this issue.  Gracias.

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Re: Poor customer service regarding Note 7.


This is a peer to peer community forum and not a direct link to Customer Support. If you want immediate help call customer service at 1-800-922-0204 from a landline or *611 from your phone. Or you can wait until one of the roaming VZW reps offers to send you a Direct Message to take the issue into the private area of the community.

You can always pay off the remaining balance of the device and sell it on Swappa or another third party site and recoup most of the money then you would if you traded it to Verizon.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.