cancelar
Mostrar resultados para
Busca en su lugar
Quisiste decir:
Highlighted

Poor cell coverage in 01752

Miembro

Over the past month my Note Edge cell coverage has gone from 4G LTE with 4 bars down to 1x most of the time and can connect at 3G rarely. My wife has experienced the same with her iPhone 5S. We are unable to hold calls without dropping and data is very slow when working otherwise we not data is available. We have tried dialing *228 to update the roaming profile with no change. Until this week we thought our phones were the problem. We just got back from Wyoming where we had full 4G LTE coverage and dropped no calls, this leads me to believe there is a coverage issue in our area. Please help or we will be forced to change carriers.

Labels (1)
0 Likes
Highlighted

Re: Poor cell coverage in 01752

Community Manager
Community Manager

Vail945, thanks for this heads up. We don't want this to be an ongoing issue for you. Are you experiencing this drop call issue indoors, outdoors, or both? Have you powered your devices off/on since the problem started? What's your zip code?


LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: Poor cell coverage in 01752

Miembro

The area code is 01752. It happens when I'm no matter if I'm inside or out. Both phones have been rebooted several times and does not seem to help.

0 Likes
Highlighted

Re: Poor cell coverage in 01752

Miembro

Sorry zip code 01752.

0 Likes
Highlighted

Re: Poor cell coverage in 01752

Community Manager
Community Manager

Thanks for the information vail945. I know its frustrating to have service issues but we are here to help. Try a SIM card pull on your Note Edge device to see if that helps. Here are the steps http://www.verizonwireless.com/support/knowledge-base-137873/ . Keep us posted.



KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Highlighted

Re: Poor cell coverage in 01752

Community Manager
Community Manager

vail945, thanks for the zip code. I was able to review the area and it looks like you should be having no problems at all. Have you been able to power off both of the devices and remove the sim card for a good 30 seconds? If not, I would recommend on trying that out next. These links will provide you with those steps. Note Edge: http://www.verizonwireless.com/support/knowledge-base-137873/  iPhone 5s: http://www.verizonwireless.com/support/knowledge-base-85347/ Please keep us posted.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes