Poor Service Experience and pending issue needs resolution
polud002
Newbie

Terrible Customer Service Experience: Starting on 1/14 when I called the Dbulin, OH location I was met with rude and uncaring customer service personnel: Dashawnaa, Daniel and Brian.  Most recently Brian placed me on hold without allowing me to talk and I have been on hold for 15 minutes without him getting back on the line (he said it would be 5 minutes).  All in I have spent almost 2 hours on the phone today!   I found an issue with my bill that goes back 2 years for a service I never 'Authorized' but was told I was ignorant about my bill and that I did 'Authorize' it despite the simple fact that I NEVER 'Authorized' the service.    I plan on leaving Verizon as soon as possible if not sooner if I don't get some help on this.  In the end it is between $80-85 I am looking for a correction on my bill for two applications I did NOT authorize.   Feedback will be filed anywhere possible to warn others of the poor service!

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