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Phone locks up with iTunes logo


My phone was plugged in for the night charging. I woke up to unplug my phone and found a black screen with the iTunes logo and a picture of my wire charger on the screen. It is locked up and can't do anything. Chatted with Verizon help and they couldn't help after 30 minutes with them. He gave me the website for iTunes to reset my phone.I lost everything I had including my pictures! Phone worked ok for a couple of days and now did it again! My wife has the same phone and no issues with hers. By the way, this all happened when they updated the phone. Any help out there before I go to Verizon a screaming meme?

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