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Payment Arrangements?
roadrunna
Newbie
‎09-28-2013 11:21 AM

Hi

I have a past due amount on my account that I have just made half the payment. My service shut off today and I am unable to pay the other half for a week and a half. I cannot speak to a representative, to make a payment arrangement because every call I make gets transferred to an automated number at financial services. Please help.

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Re: Payment Arrangements?
budone
Legend
‎09-28-2013 11:23 AM

Financial services is who you need to speak to. Preferably before you are late.

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Re: Payment Arrangements?
roadrunna
Newbie
‎09-28-2013 11:25 AM

EVERY call I make to them is to an automated representative who does not give me a option to make a payment arrangement. Its like running around in circles.

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Re: Payment Arrangements?
budone
Legend
‎09-28-2013 12:40 PM

Call 800-922-0204 from another phone, but I suspect once you enter your number, you will be forwarded to Financial Services which I believe is not open during the weekend

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Re: Payment Arrangements?
vzw_customer_support
Customer Service Rep
‎09-30-2013 11:36 AM

@roadrunna,

Let's get to the bottom of this so you can set up your payment arrangement!

You need to speak with our Financial service department at 866-266-1445 to set this up. They are available Monday to Friday 7am to 7pm  and Saturdays 7am to 5pm CDT.

I'm sure they will be more than happy to help.

JohnB_VZW

Follow us on Twitter @VZWSupport

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