That is not what my Verizon store rep told me. My phone is too old and I have $400 on a prepaid that rolled over every month on auto pay; therefore, my balance continued to rise if I did not use all my money. I asked if I bought another phone that had more features if I could change my plan to a prepaid smartphone plan and still keep my $400 balance.
He stated I could keep my balance of $400. The reason I asked was because phones die and I did not want to be penalized for a phone becoming unsupported by software either. Verizon stopped the service of Get It Now downloadabled music that I had bought the phone particularly to use as an MP3 player and now the phone cannot synch with my laptop.
The phone is useless as an MP3 player now. This is not my fault; therefore, I needed to get another phone. The Verizon Rep said I could absolutely keep my balance and change to a prepaid smart phone monthly plan when I purchased my other phone.
He stated it just needed to work on the Verizon Network; therefore, I have purchased an older phone that has a keyboard.
Verizon's prepaid phone website asked if you want the plan and also has the option the BYOD "Do you have your own device?" and asks what the code is of the phone to start the phone service and keep your old Verizon number.
The manager or the Verizon rep will get a small claims action if I cannot activate the phone I bought on their Network because I asked all the needed questions before I purchased my phone today on the internet. It is called "Truth in Advertising".
