Your final sentence--"At what point is this fraud?"--seems to sum-up my current feelings toward Verizon. In general I believe ten percent of the original purchase price of a given device is the most many Verizon customers will see from these so-called "trade-ins," "upgrade," or whatever other clever / con label Verizon decides to attach to their many scams. I got an email, dated May 22, 2018, from Verizon which says that a Verizon Samsung Galaxy Note 8 I shipped back for a trade-in credit had been received, inspected, and approved for a $20 a month credit on the Verizon replacement device (a Pixel XL 2) I purchase via a payment plan. About a week ago I phoned Verizon about this credit and some woman told me that everything in the email was wrong and the most I can expect to see in the way of a credit is the $4.25 I am currently receiving. When I pay-off this Pixel XL 2 I would sooner give it away to a bum on the street than let Verizon get their grubby hands on it.
