I live in a neighborhood with a fair amount of trees. During winter we (5cell phones in the family 4-iphone 1-android ) get a couple bars and have chopped up conversations. Once spring comes we have no reception unless we walk out in the back yard.
The closest intersection is Becher and National in West Allis. 53227.
I don't think I should have to purchase a booster. I would switch carriers first. Our neighbors have AT&T and have good reception.
No I have not placed a ticket. I do not want to purchase a signal Booster. I would rather let my contract run out and switch unless Verizon is willing to supply the booster.
Why would our neighbors be fine for signal from AT&T through more foliage than we have? That leads me to believe this is a signal issue from Verizon.
What are my next steps?
I get reception 2 bars in my backyard outside which is where I have to go if I get a call so it doesn't drop. (Not convenient during rain) When calling from the front yard and in the house it flips back and forth from 1 bar to extended network which isn't usually enough to call without it dropping. I don't have problems anywhere else such as at work or out and about. It is only a home and while our trees have leaves.winter I get 2 bars inside. We live in a suburb of Milwaukee. We don't live in the middle of nowhere.
Thanks for your help!
Call into tech support and have an NRB ticket filed. You will have to go through some troubleshooting to make sure that its not the device . Give it 2 or 3 business days for the ticket to get investigated and closed. if you do not hear back (the department in charge of calling you after the ticket is closed is small) If the ticket comes back as "marginal coverage" then you can be released from the contract with no early termination fees.