I have been with Verizon for about 15 years, and it continues to amaze me that it is impossible to get any kind of reward or promotion for my loyalty. New members, however, are always able to get brand new phones for free through various promotions. To get any kind of promotion you have to open a new line which is extremely frustrating. I don't understand why Verizon is always going out of their way to lure in new customers, but doesn't seem to care about there loyal customers at all.
Psssst, someone right now is complaining about the same thing on another carrier's site while looking at Verizon to switch to. The Pixel line usually goes on sale for several hundred off all the time, deals exist if you look for them.
What people usually complain about the most are things like BOGO deals or discounted equipment for new lines of service. If you had a typical $20 a month line, that's $240 extra for service for a new line you may not need ($960 if we're talking Go Unlimited at $40 a month!). That same can be used on upgrading your existing line. Considering my GFs Pixel was $10 a month from a holiday sale and our plan is 36.66 per line for unlimited on a former Alltel account -- I can't say the "no love for existing" with a straight face.
I understand wanting to get a good deal on a new device, carrie86. We do offer promotions that are available on upgrades and do not require a new line of service. You can watch for deals on the following link. https://www.verizonwireless.com/deals/
Have been a verizon customer for 20 years. why does it take being on hold for 1 hr and 20 minutes and still no one answers the phone at customer service? Why is the service so bad? All of their in store and phone customer service people are unable to perform simple tasks to assist customers. They are totally untrained in their services. They have no concept of customer service or their business. Unfortunately, they are the only carrier..and we only get 1-2 bars. Really!! I thought they were supposed to be the best.
We have also been loyal customers for over 15 years and are frustrated that we cannot take advantage of the BOGO offers for new customers. Researching other carriers. Would REALLY like to stay but need new phones.
You can also take advantage of the exact same offers by adding lines to your account for BOGOs, just the same as the other carriers require for such offers