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Re: No Verizon service in my office - all other cell carriers fine??

Not applicable

I believe that was just a general statement about the tower not being there.

I would guess even though only 3 miles away, the overlap with the ones near your office window may cancel out the verizon signal. About 20 years ago my friends house was across the street from an Cingular-Cellular One Tower, I had Verizon he could get excellent call service in and out. I had to walk down the street to make and receive calls. I kid you not.

The guy at Verizon told me I was in an overlap zone, kind of confusing but I accepted his answer.

To aleavate the problem get one of the Prepaid phones on T-Mobile better yet if your device is unlocked get a prepaid sim from Sprint which uses cdma. just an idea.

Good Luck

When your contract is up go with the carrier that works.

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Re: No Verizon service in my office - all other cell carriers fine??

Miembro

Well, it seems a little farfetched to me that a cell signal can't travel 3

miles. But if that is indeed the case and Verizon can't boost their signal

by February, I'll be switching carriers.

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Re: No Verizon service in my office - all other cell carriers fine??

Miembro

See, I thought I was crazy for thinking that the other cell tower was

blocking my Verizon signal, but maybe that is the case.

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Re: No Verizon service in my office - all other cell carriers fine??

Not applicable

I am believing that when directly next to or in a few yards from a tower there may be dead signal space. I have heard this is possible.

When I use to travel to NYC every Thursday for work our verizon phones did not have a really strong singal on Broadway.

We had co-workers with Cellular One and they had better service. Crazy in that I was under the impression cellular companies shared the towers. Yeah I can see priority for your own customers first.  I never figured it out.

Now over on 7th. there was a Ryans Bar and it was next to the port authority and I had great signal service. its just where your located that determines connectivity.

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Re: No Verizon service in my office - all other cell carriers fine??

Asistencia al cliente

I do understand your concerns katejoy!  Seeing that you are in a Verizon Wireless coverage area, and seeing that this is mostly affecting Verizon Wireless customers inside your office, I highly recommend use of one of our Network Extenders http://bit.ly/AKkC.  This will greatly improve indoor 3G coverage.  Your signal appears to be hindered by structural material.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

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Re: No Verizon service in my office - all other cell carriers fine??

Miembro

For the record, this is not effecting "mostly" Verizon customers. Esto es

effecting only and all Verizon customers. No one from Verizon has been able

to answer my question as to why Verizon is the ONLY carrier with service

o entrar.

And there is no way I'm spending money on a network extender when I can

just take my money to Sprint instead. Verizon, it is your job to "extend"

your network, not mine. Give me the extender for free, and if it works,

I'll resign my contract with you.

On Sep 10, 2013 3:56 PM, "Verizon Wireless Customer Support" <

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Re: No Verizon service in my office - all other cell carriers fine??

Asistencia al cliente

katejoy, we'll travel nationwide to keep you connected!  First, let's check the coverage in your area: http://vz.to/19oQkRy Are you having issues indoors and outdoors at this location? Wireless service can be tricky indoors since the building structure can blocks the signal. As a result, when you're not getting good reception at your home, its due to these limitations  that are sometimes referred to as “dead zones,” “coverage holes,” “dead spots” or “obstructed areas.”  Perhaps a Network Extender will resolve this issue: http://vz.to/GO3te0

LasinaH_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: No Verizon service in my office - all other cell carriers fine??

Miembro

If you've read my previous posts, you'd know that in my office I sit right

next to a huge bank of glass windows. You say it's "tricky" for a signal to

penetrate that? Then why is every other cell phone network able to do it?

Why is it ONLY VERIZON? Every single Verizon tech who has responded to this

post has completely ignored this question.

You say "we'll travel nationwide to keep you connected!" Then send a tech

out here and see if he/she can get service or use the internet in my office.

And as I explained to your fellow Verizon tech, AnthonyTa_VZW, there is no

way I am going to spend $250 on a network extender, I would rather just

switch networks when my contract is up. Pay $300/month to Verizon for

spotty coverage or $300/month to Sprint for clear coverage? The choice

isn't hard.

On Tue, Sep 10, 2013 at 4:43 PM, Verizon Wireless Customer Support <

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Re: No Verizon service in my office - all other cell carriers fine??

Líder Sénior

katejoy wrote:

If you've read my previous posts, you'd know that in my office I sit right

next to a huge bank of glass windows. You say it's "tricky" for a signal to

penetrate that? Then why is every other cell phone network able to do it?

Why is it ONLY VERIZON? Every single Verizon tech who has responded to this

post has completely ignored this question.

Do you know for a fact the nearest Verizon tower to your location is on the other side of that huge bank of glass windows? Could it "possibly" be on the other side of the building, in which case the signal has to travel through the entire building before reaching your phone, and not just the huge bank of glass windows? It is quite possible other carriers have close antennae which are in a line of site from your windows, while Verizon has the closest antennae where the signal has to travel through the "entire" building or is possibly blocked by other "surrounding" buildings.

All carriers do not have antennae in locations which others may have antennae. That is why you must go with the carrier which best suits YOUR needs. If having service in your office is the make or break point for service, it may best suit YOUR needs to go with another carrier. Good luck.

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Re: No Verizon service in my office - all other cell carriers fine??

Miembro

I agree with you, and understand that all of that is entirely possible, but

it would be nice to be able to get a straight answer like that from

Verizon. An answer that in no way includes suggesting I pay extra for a

network extender. I have no idea where the closest Verizon tower is; no one

will tell me that either. They just tell me I'm "in a coverage area."

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