I live in Logansport IN and we have had a tower up and going in our town in the past 2weeks along with I think 5-6 others. Most of my families phone say extended network still. However my sons iPhone states LTE. Why is this? I have updated phone and so has the others. Explica. Ty
So I guess what I am saying is we all live in same house/town why is one phone in 4g. I just got new samsung 4 and at first it read 4g now extended
Have you tried removing the SIM card, then powering down the phone, reinserting the SIM and restarting the phone? That may get it to re-initialize and "see" the new tower.
This is what I would do I'd call customer Service 1-800-922-0204 *611 option 3 Tech Dept. and have them look at your account and your location and see if the Towers are active..
That's peculiar. And I say that because you're located in an extended network area. May I ask if your son is having any issues with his service? If so, he can remove the SIM and reinsert for a network refresh.
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We would love to help out zebbie8! It seems that your devices may be connecting to different towers. For an immediate update we recommend removing and reinserting your SIM Card. This will update your devices. Please keep us posted once this is completed, thanks!
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