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Need to return old device, but lost the provided shipping label

Miembro

I recently received a replacement for my phone that was covered under warranty.

In order to not be charged for the replacement, I have to return the old phone.

Somehow, I've lost the shipping label. I will happily return the device in order to avoid being charged, but I need the address to mail it to.

Please help!

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Re: Need to return old device, but lost the provided shipping label

Community Manager
Community Manager

I hope your replacement phone is working well for you, CRYELD27. You can re-print the return label via My Verizon at www.vzw.com 

 

You can log in> hover over My Devices> select My Orders> open the order for the replacement phone> select See Return Policy OR Print Return Label, (which ever option is available). 

 

If you still need assistance, you can meet us on Facebook at www.facebook.com/verizon

 

Vanessa_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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Re: Need to return old device, but lost the provided shipping label

Expert

Or call customer service at 1-800-922-0204 from a landline or *611 from a VZW phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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