Need help to track someone in the warehouse TX
Rajknarayan
Newbie

I had a phone shipped via UPS, The phone never made it to me, but for some reason is being returned to the warehouse in TX. I need to get someone from the warehouse to ship the phone to me. Any help is appreciated.

Thanks

Raj

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Re: Need help to track someone in the warehouse TX
Ann154
Community Leader
Community Leader

Do you have the tracking number? Were there multiple attempts to deliver the package? Did UPS hold the package for a few business days before returning to the sender?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Need help to track someone in the warehouse TX
Rajknarayan
Newbie

Here is the correct #

[Removed]

The package was original shipped to me and I requested to pick up the package. But UPS got this messed up. Now I am charged for a phone which I did not receive it. This phone is on back order and I will not receive a new one until next year.

Thanks

Raj

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Need help to track someone in the warehouse TX
sprmankalel
Champion - Level 3

Once it gets sent back and credited back to your account you can order it again or go to a store and buy it.

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Re: Need help to track someone in the warehouse TX
vzw_customer_support
Customer Service Rep

We are always here to help Rajknarayan. I know how excited you were to receive your new phone.


Once the phone is returned to the warehouse they are unable to send it back out to you. Once it has reached the warehouse and they log in the return you will be refunded for the purchase. You will need to place your order again. I apologize for any inconvenience this has caused.


JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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