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My backup assistant fails everytme i sinc why?
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We definitely don't want to see you having problems with your device. We will work together to get this resolved for you as soon as possible. What kind of phone do you have? Have you ever been able to sync to back up assistance? Please share some additional information so that we can assist you further.
CandiceH_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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My phone is a samsungsm-J100VPP Android 5.1.1 Baseband J100VPPVRV3AoOH1 and
yes it was working on my old phone which was an identical phone to the one
I have now I replaced this in July since I've had this new one it never
worked
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Thank you for your patience. We understand the importance of backing up your device. Are you using Verizon Cloud? Have you tried to reinstall the application and start from the beginning?
JenelleR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!