My backup assistant fails everytme i sinc why?
luanakinchoy
Newbie

My backup assistant fails everytme i sinc why?

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Re: My backup assistant fails everytme i sinc why?
candiceh_vzw
Verizon Employee

We definitely don't want to see you having problems with your device. We will work together to get this resolved for you as soon as possible. What kind of phone do you have? Have you ever been able to sync to back up assistance? Please share some additional information so that we can assist you further.

CandiceH_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My backup assistant fails everytme i sinc why?
luanakinchoy
Newbie

My phone is a samsungsm-J100VPP Android 5.1.1 Baseband J100VPPVRV3AoOH1 and

yes it was working on my old phone which was an identical phone to the one

I have now I replaced this in July since I've had this new one it never

worked

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Re: My backup assistant fails everytme i sinc why?
jeneller_vzw
Verizon Employee

Thank you for your patience. We understand the importance of backing up your device. Are you using Verizon Cloud? Have you tried to reinstall the application and start from the beginning?

JenelleR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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