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Mobile hotspot prompts for subscription although already on plan.

Hyerophant
Miembro

     This issue only seems to be with one number on the plan (we have the Verizon Unlimited Plan), and it's spanned across all the phones on that number so far.

      Every time I try to activate the hotspot, it gives me the "Subscribe to mobile hotspot" message. I even logged into MyVerion (which says we have hotspot enabled) on the app and phone browser, but to no avail.

     ¡Gracias!

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Re: Mobile hotspot prompts for subscription although already on plan.

Community Manager
Community Manager

Hyerophant,

I love using my Mobile Hotspot. Let's get you using this as well. I have sent you a direct message. Please send a reply to my message.

RobinD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Mobile hotspot prompts for subscription although already on plan.

Khemosabix
Miembro

It would be great if you could make the answer known to other viewers so we don't have to continue to search for it. This is very frustrating that I pay over $110 a month for a Verizon plan that specifically has a feature I need that I apparently am unable to access or get an easy answer on HOW TO access.

Re: Mobile hotspot prompts for subscription although already on plan.

Khemosabix
Miembro

To the original poster and ANY OTHERS with this same issue of being unable to turn on their mobile hotspot that SHOULD BE already activated and included in their plan... just use Verizon's online chat support. A representative will activate the service for you (because apparently it is not activated from the get-go). Then you restart your phone and all should be good.

Re: Mobile hotspot prompts for subscription although already on plan.

Marytristan859
Miembro

I need help with this as well

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Re: Mobile hotspot prompts for subscription although already on plan.

Harveyjenny
Miembro

I need help with this also

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Re: Mobile hotspot prompts for subscription although already on plan.

boringusername
Sr. Member

Harveyjenny wrote:

I need help with this also

what's your plan and the device that has the issue

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Re: Mobile hotspot prompts for subscription although already on plan.

BUNKYD
Miembro

Mobile hotspot prompts for subscription although already on plan.

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Re: Mobile hotspot prompts for subscription although already on plan.

Jeannie4949
Miembro

I need help with this as well. I was told to find the "apps and products" in my My Verizon and I can't even find that so some help would be much obliged thanks 

 

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Re: Mobile hotspot prompts for subscription although already on plan.

Community Manager
Community Manager

We are so sorry for the inconvenience. We want to ensure your Mobile Hotspot is working for you.  Please make sure the Mobile Hotspot Feature is  turned on. Once this is checked, try turning the Mobile Hotspot off and on. Please let us know if you still get the same error message. 

 

TamaraH_VZW

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