This issue only seems to be with one number on the plan (we have the Verizon Unlimited Plan), and it's spanned across all the phones on that number so far.
Every time I try to activate the hotspot, it gives me the "Subscribe to mobile hotspot" message. I even logged into MyVerion (which says we have hotspot enabled) on the app and phone browser, but to no avail.
I love using my Mobile Hotspot. Let's get you using this as well. I have sent you a direct message. Please send a reply to my message.
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
It would be great if you could make the answer known to other viewers so we don't have to continue to search for it. This is very frustrating that I pay over $110 a month for a Verizon plan that specifically has a feature I need that I apparently am unable to access or get an easy answer on HOW TO access.
To the original poster and ANY OTHERS with this same issue of being unable to turn on their mobile hotspot that SHOULD BE already activated and included in their plan... just use Verizon's online chat support. A representative will activate the service for you (because apparently it is not activated from the get-go). Then you restart your phone and all should be good.
I need help with this as well. I was told to find the "apps and products" in my My Verizon and I can't even find that so some help would be much obliged thanks
We are so sorry for the inconvenience. We want to ensure your Mobile Hotspot is working for you. Please make sure the Mobile Hotspot Feature is turned on. Once this is checked, try turning the Mobile Hotspot off and on. Please let us know if you still get the same error message.