My iphone 6 (we'll call it phone A) that I purchased in July 2015 developed a hardware issue. I jumped through all the hoops with tech support and Verizon agreed to send me a new phone (phone B) to replace phone A. Phone B arrives, but there's no shipping label in the box to return Phone A. I contact customer support, both over phone (multiple times) and over chat, trying to get a new shipping label sent to me. I finally thought I had gotten somewhere last week, but what I received in the mail was a padded envelope to put the phone in, but NO shipping label.
The only return label I can print from my account is to return phone B, the phone that replaced the defective one. Am I supposed to print that out and send the defective phone in its place?
So, my question is, is there any possible way I can get a new return shipping label for phone A sent to me? Or can I get a shipping address? At this point I am willing to pay FedEx myself.
Thanks for any help.
Thank you for reaching out with your concern. You can start the process of getting the return label by selecting the order for "Phone B" and use that label to return "Phone A". Since the process was started, we are expecting your device, iPhone6, back. If are having difficulties, you can reach out to us by dialing *611 to send you another label. Please keep the tracking number to help you keep track of your device as it reaches its destination. If you have any other questions, feel free to reach out to us via Twitter or Facebook. JavierMD_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
"A return label is a return label they all go to the same warehouse in Texas anyway." Pretty close to verbatim what a tech support agent told me when I called in for my own return label to return my old phone in a warranty exchange.
I was skeptical at first but after I sent it back as instructed to by him it showed as they received it and I didn't get billed for the phone.