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M2M check discrepancy between MyAccount on phone and Website!

bc3tech
Novice

Not sure if anybody's noticed this but on my Samsung Alias I went to MyAccount through the browser, M2M, then punched in my dad's number - He's an AllTel customer and I wanted to know if the transition had been completed so he was free for me now.

 

It reported back "nope, not on network"

So I called VZW customer service to ask when the transition would be done, she checked his number on the phone and said "He's in the M2M family as of now" - I check on my phone, with her on the phone, and says "Nope"

 

What's going on VZW????

 

Sure enough, I go to http://www.verizonwireless.com/b2c/LNPControllerServlet?path=lnppromo1 to check his number, it says "Yes" but my phone still says "no"!

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Re: M2M check discrepancy between MyAccount on phone and Website!

bc3tech
Novice

Well Hallelujah! I checked the MyAccount M2M lookup today and whaddya know, my AllTel friends now show up as "IN" through that method.

 

Only took, what, 7mo+?

View solution in original post

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Re: M2M check discrepancy between MyAccount on phone and Website!

DarkCobra
Novice
Clearly there are still "issues" in the integration of Alltel into Verizon.    I don't have a specific answer for why one database says he's in and a second database says he's not.   Sounds like Verizon is not in synch with itself on this yet.   I would continue to escalate the issue up the chain until you get a resolution.   All the ground level customer service people can do is report what their screen says.   I think somebody higher needs to do an inquiry as to why the databases are not in synch with each other.   Please keep us informed and let us know how this all turns out  :smileysad:
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Re: M2M check discrepancy between MyAccount on phone and Website!

DarkCobra
Novice

I found the below verbiage regarding the migration of Alltel over to Verizon and M2M integration.   Here is what I found in the FAQ on Verizon's site.    If you get billed for your minutes to Dad I would use this as my proof that those charges should be reversed:

 

 

Los clientes de Alltel, ¿forman parte ahora del servicio de llamadas de móvil a móvil de Verizon Wireless (anteriormente servicio de llamadas IN)?

Sí, actualmente los clientes de Verizon Wireless pueden llamar a clientes de Alltel sin utilizar los minutos de su plan.  Los clientes de Alltel tendrán acceso a las llamadas de móvil a móvil con clientes de Verizon Wireless a partir del 17 de febrero de 2009.  Los clientes de Alltel podrán utilizar sus minutos de móvil a móvil para llamadas a clientes de Verizon Wireless sin utilizar los minutos de su plan.  En las próximas semanas, los clientes de Alltel recibirán junto con su factura información sobre cuándo la comunidad expandida de llamadas de móvil a móvil estará disponible para ellos.  Verizon Wireless tiene ahora la comunidad de llamadas de móvil a móvil más grande del país, 80 millones de clientes.

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Re: M2M check discrepancy between MyAccount on phone and Website!

kevinski
Miembro
Ugh...that text really needs to be reworded, because not all Alltel customers are making the transition. Any Alltel customer in a divested area will NOT be counted as mobile-to-mobile. It's not a synching issue; those numbers just aren't mobile-to-mobile, and they never will be, unless the Alltel customers in divested areas make the switch on their own.
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Re: M2M check discrepancy between MyAccount on phone and Website!

bc3tech
Novice
Read the original post again man. it is EXACTLY a syncing issue. the M2M check on my phone says "no" while the M2M check on verizon's own website says "yes"
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Re: M2M check discrepancy between MyAccount on phone and Website!

kissafrog
Miembro

The best way to confirm would be to log in to your VZW account and review the call details and see if the minutes are going to M2M.

 

Hope this helps.

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Re: M2M check discrepancy between MyAccount on phone and Website!

bc3tech
Novice
And then I end up "paying" because they're wrong? I think the best option would be for them to fix the website functionality they already offer.
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Re: M2M check discrepancy between MyAccount on phone and Website!

DarkCobra
Novice

Hello again bc3Tech!   I lean toward agreeing very much with you.   While all the verbiage and promises may seem a bit hazy the bottom line here has been pretty clear from the beginning.    The "intent" of this merger and the promises that flowed from it all indicated that the Alltel end-users would be incluidos into the Verizon family . . . not excluded from it.

 

Anyway you slice this "that" was the intent.    Therefore, the benefit of any doubts here should be given to including their M2M minutes.    They should NOT be charged.   I clearly understand the frustration that this has yet to be resolved.   It may still take a while before we see official final clarifying information on this but in the meantime SOMEBODY at Verizon should be able to assure these two individuals that they are not being charged.   All I can say is please don't give up as you are right! :smileymad:

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Re: M2M check discrepancy between MyAccount on phone and Website!

chesa319
Miembro
If I'm understanding you right you used the number that Verizon gives to check the status of the minutes you have used.  But, when you get your bill the minute usage doesn't reconcile with each other.  I would think they should be the same.  Because this should be the same info you receive when you sign into my Verizon.  You were not talking about the minutes used that your cell phone keeps track of right?
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Re: M2M check discrepancy between MyAccount on phone and Website!

bc3tech
Novice
correct i'm talking solely about the methods by which Verizon offers to check the M2M status of certain numbers - they aren't consistent.
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