Loyal to Verizon since 1994. But...

[Walrus007]

I just returned from my local verizon store. I had planned on upgrading my Motorola razr to an iPhone 4 s. way overdue for sure.

The clerk tells me, oh,there's a $30 "upgrade fee". ARE YOU KIDDING ME? Let me understand this.. I have no contract now, I'm willing to enter into a two year contract to pay more that my current plan, buy a nicer phone, and I have toay for an "upgrade fee"?

I will do what I can to try to this absurdity waived. Has anyone been able to do so? Otherwise, me, and several others from my office, will say, au revoir to Verizon. It's not the money, it's the principle.  So much for customer service and appreciation.

[budone]

You will not have any luck having it waived. All the major players have had it for years and VZW is the third lowest in the cost of the upgrade fee.

Nobody likes it, but where would you go? You now will have an activation fee of $36 or more for each new device with a new company and then when you upgrade, an upgrade fee.

Also staying with a company is not loyalty but just you being a satisfied customer.

As a side note, I think VZW came into being in 2001.

[silver6056]

I still have no idea why Verizon didn't simply raise the subsidized price of the phones by $35, I think that would have caused less fuss because people know that prices go up, it's just the new extra fee that makes them angry.  Price comparison would be hard because most phones have different names on other carriers, the problem would be the iPhone, but I'm sure they could make up a good story ("has CDMA/GSM and LTE", so that's better than AT&T so it costs more, and we won't worry about Sprint!)

Re 2001: as I am sure budone knows, the companies that were merged to form Verizon Wireless go back longer,  Bell Atlantic Wireless (itself a merge of Bell Atlantic Mobile and NYNEX Mobile etc) and Airtouch Paging formed Verizon Wireless April 4, 2000, and merged with GTE Wireless June 30, 2000 (when GTE and Bell Atlantic merged to form Verizon Communications)  I had Nynex Mobile back in 1988 (when phones were big and calls were expensive!)

[budone]

I knew there was a merger, but with which companies, I had no idea.

I have stated before I think the reason VZW did not take it onto the subsidized phone price is there is a point customers would maybe balk at the price and I think anything over $300 for a subsidized price will be a turn off.

Also, by letting most know at the end of the transaction, most have already committed to the new device, are ready to play with it and just say FINE and pay it.

[Ann154]

I remember the Air Touch merger. I was originally an Air Touch customer before Verizon Wireless.

[commonsense101]

A lot has changed in the 8 years since you bought your razr

The only way to not pay the $30 upgrade fee is to buy the phone instead of getting a subsidized phone , if you want verizon to help pay for your phone you gotta pay to play

[shell0474]

>Duplicate post deleted to comply with VZW ToS<

Message was edited by: Verizon Moderator