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It was through USPS. They had the info, but Verizon still can't find it. I'm giving up on it honestly. I mean there's really no solution I can think of if they said they've checked everywhere right?
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If you can show that the package was delivered then I think you should try everything you can to get it resolved. They want you to give up so that they don't have to give you the credit. Don't give up.
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Do you have a receipt that says it was delivered to them. If you do I believe that is all you need to get the credit that you deserve
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WHO ARE YOU? Why are you defending a carefully documented customer service issue that has nothing to do with you?
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Verizon lost my trade-in too. This is a SCAM. I never knew VERIZON is so low and cheap. I tried calling in but the agent wouldn't know what to do if the warehouse can't find it. These scammers locked me in with a contract for 24 months. I pity myself for joining verizon and I pity verizon more for this kind of service. I will donate you some cash if you're really so poor and cheap. Please let me know but stop cheating your customers.
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rahulredde
This is never the way we want you to feel and we certainly want to get to the bottom of this together. I will be sending you a private message to gather more information needed to better assist you. Please reply to our private message.
EdwardL_VZW
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I had the same problem. Funny part is I received 2 months of credit and then they said they haven’t received my phone. Obviously I didn’t keep the tracking record since I was sure Verizon received my phone.
I am planning to change to other provider since I am angry.
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We would be happy to review your concerns with you. To do so, we will need to meet in a Private Note here. You can also reach us online @VZWSupport on Twitter or Facebook. Please let us know if you have any troubles leaving a Private Note or contacting us here. *Robert
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