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Loss of service d/t tower reconfiguration - Verizon Customer Service Don't Care (like hunny badger)

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Fifteen+ yrs after joining VW and using it in our home, they reconfigured local cell towers and we no longer receive a signal!  Customer Service's solution?  Buy a network extender at our expense.  Our neighbor received one for free!  Anyone else aware of the true policy/legal requirements under FCC regulations?

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