I am really disappointed with Verizon Wireless. You guys have always been great until now. I moved into an area where coverage looks like it's great but its really a marginal service area per ticket: >>ticket number removed<< . I was told that we would be a great candidate for a network extender where it would boost the signal in my home enough so I can actually use my cell phone. I was excited that I didn't have to switch my provider and then you guys tell me its $250. I pay you guys enough and I have been with you guys pretty much since cell phones became popular. I can't believe you guys would charge your customers for it when other companies do give them to you free for the same reason. In fact I am changing my provider because I should be able to have my phone work in my home. I would recommend working on your customer service a bit more especially for those that have been customers for awhile.