LTE Speeds

[TIMCOB65]

I upgraded to Verizon Unlimited and now my LTE speeds are very slow, almost unusable. My area code is 93523. My Pixel XL was also just updated to Oreo 8.0. What could be causing the ultra slow speeds?

[vzw_customer_support]

TIMCOB65, we understand your need for speed. The area looks good no outages or alerts have been reported. Do you find this trouble to be indoors or out? How much data have you used within your bill cycle?

TionnaB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TIMCOB65]

Total data used since I switched to unlimited is 2.03GB. I ran the test both indoors and outdoors with the same results. I also had a friend run the same test on his iPhone with the same results.

[PATBIS14]

I feel like i have been throttled since upgrading to unlimited. Cant view email, pandora buffers. I understand throttling when the network is congested. but since last week is a bit absurd. last test was 0.35 down and 0.71 up. called verizon and they said i was in a congested area and were throttling me but that doesnt explain why it seems that way for about a week now. doesnt matter where i am. i thought throttled speeds ment slower speeds not NONE at all.

[sprmankalel]

Are you on the GoUnlimited or the BeyondUnlimited plan? There is a difference.

[vzw_customer_support]

Thanks for offering these helpful details. Have the speeds remained at this speed? Does it improve as you go to a different area?

YaleK_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[PATBIS14]

They are the same, nothing has changed.

Patrick [removed]

[removed]

Sent from my iPhone

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

[vzw_customer_support]

We understand that service is important to you and we want to make sure you are all set with your account. With regard to the data speeds are you only having that problem or are there issues with calls and text? You mentioned being on the Verizon unlimited plan as well, do you know if you are over the 22GB amount for data usage? Please advise to further review your concerns.

JasperM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[PATBIS14]

Calls and text are fine and I doubt I am over the 22 gun since I made the change to the upgraded data only yesterday

Patrick [Removed]

personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator