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I haven't heard from you guys at all... here's the deal.. I also had issues with customer service after purchasing a prepaid verizon card on accident anyways my phone number is [removed].. how come I'm not getting an answer... I wish I woulda just stayed prepaid...no sense in becoming a postpaid customer.... I could have went with the prepaid plan which is cheaper.. here's the thing back about a year ago I was having service issues using prepaid and was told that after an extensive site test that because I was prepaid I wasn't going to receive the service quality being prepaid because there is a only one tower in my area and my house fell into a dead spot.. I was told going postpaid was only thing I could do to fix my issue because as a postpaid customer I would get priority service and during peak times use all available towers for service signal.. as prepaid is qued and after postpaid customers are taken care of, then my request would be allowed to complete... I've been disconnected numerous times after being told that customer services hands are tied when it comes to me purchasing on accident a prepaid service card... for my balance due then told repeatedly by financial services that they could not do nothing only to keep trying and finally find a rep who told me transfering to a customer service supervisor wasn't going to do me no good.. because they could use this as a payment with the statement our hands are tied... he agreed to get me to a supervisor and said he would advise his supervisor of the issue.. when he got back online, to my amazement he asked me for the prepaid refill card number.. then proceeded to get ahold of prepaid and they verified the balance and he proceeded to add the credit to my account... then he had to transfer me to financial services so they could turn my phone on.. this was an argument that even a representative from financial services told me I had to pay a balance of 46 dollars to turn on service.. I said no there is no balance due we argued she said she couldn't do any thing without the payment because only 40 dollars of the credit of 86 dollars had posted to my account.. I asked for supervisor and they took care of everything and my service restored...
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I wish I had read the compliants in this forum before I too fell victim to the Verizon bring your own phone $200 Rebate scam. November 2019, I added three lines, bringing two existing I-phones, and purchasing a third I-phone from Verizon after being told by a sales rep that all three would be eligible for the rebate. Well it's now January and after two months of being strung along....by reps promissing that the three rebates were still processing...the rebate center now claims that the rebates are not eligible. This is a classic game of bait and switch, false advertisment, and poor business. I would love to see an attorney form a class action law suit and put the screws to Verizon for doing this to consumers. I strongly encourage everyone that experiences similiar issues to post about it on Instagram, Twitter, FaceBook, and any other platform that they may have access to. Posting only on this site limits the visibility, and we need to bring this shamefull practice of Verizon into the light for the public to know so that they won't fall victim to the scam.