I recently switched phones and my new windows phone doesn't have access to the vzw cloud. I was told by the store representative that I could still access my cloud through the web page but when I logged in, all of my pictures and videos were gone. Is there a way to retrieve them?
If you still have your old phone and the new SIM card fits it, you can put your SIM card back in the old phone and then back up to your cloud. It sounds like the back up didn't complete if you don't see anything in it.
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