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Is it policy to lie to customers?
John111327
Newbie
‎06-14-2017 10:48 AM

Was told off put on hold for an hour and promised a credit. To no avail.

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Re: Is it policy to lie to customers?
rcschnoor
Legend
‎06-14-2017 11:28 AM

"Is it policy to lie to customers?"

This may be a trick question, but I am going to say no.

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Re: Is it policy to lie to customers?
vzw_customer_support
Customer Service Rep
‎06-16-2017 10:56 AM

This is never the experience we want our customers to have when calling in John111327. What caused you to call in? What was the credit in regards too? Please share details.

Thank You,

MichelleS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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