Is anyone else having problems with an iPhone 6 delivery date changing on them?

[tj_Socal]

I sat up until 12:01am to pre order (2) iPhone 6's and (2) iPhone 6 +'s and they had a delivery date of 9/19 for both of the phones at the time I logged on to Verizon's preorder site. The system would not allow me to log in as an existing customer but it would allow me to order as a new customer. I kept trying to order new phones as an existing customer on two different computers and three different browsers without any luck. I finally decided to order them as a new customer and the order went right through the Verizon system without any problem. Two minutes later I received an email from Verizon requesting that I call them as soon as possible to complete the order. I called in and spoke to a rep that explained that I already was an existing customer and that I would need to use the "Existing Customer" preorder link. I explained the issues I was having and she said that I would still need to use that system when it was available. So I tried the existing customer link and it now let me through but the date for the iPhone 6 plus had slipped to 10/7 (It is now 1:30 am). I completed the transaction and it stated 9/19 delivery for iPhone 6 and 10/7 for the iPhone Plus. However once I received the email confirmation it stated that the delivery date for the phones was 10/7. I called Verizon customer service and stated my concern about the later delivery date for the iPhone 6 and they told me that the iPhone 6's would arrive on the 19th and the pluses would arrive on 10/7 so I did not change my order. This morning 9/19 8:00am I called in to inquire about my shipping confirmation numbers for the (2) iPhone 6's and the customer service rep (Robanya) told me that he would call me back at 1:00pm PST and give me the shipping confirmation numbers. He asked specifically which phone number he should call me back on and I gave him my cell number. After not receiving a call back from Robanya, I called Verizon customer service at 5:30pm and spoke Ryan James and he confirmed that the orders were placed on the 12th of Sept and that one system showed all of them due to be delivered 10/7. After insisting that Robanya that I spoke with earlier in the day said they were shipping today, Ryan got off the phone for 5-10 mins and then got back on and said that the iPhone 6's shipped yesterday on the 18th but he did not have a confirmation number. After pressing him that someone should have this confirmation number in Verizon he stated that the delivery dates were subject to change and that all the phones would probably ship on 10/7 and left it at that.

So after loosing sleep to pre order phones on Verizon, speaking with (3) different Verizon reps, I am rewarded by having my delivery date changed to 10/7 on my iPhone 6's which is the same delivery date they were quoting yesterday 9/18.

Did any one else have the same disappointing experience that I had?

[CSkills]

Yes, pre-ordered iPhone 6 with a guaranteed delivery date of 19 September; took screen shots after the order just to have record of it.

Called Verizon 18 Sept because I hadn't received a tracking number yet, and was informed my phone would now ship 7 October.  When I expressed that was different than what was promised and had proof, a manager came on the phone and confirmed that I should have a 19 Sept delivery date based on their records.  She told me however she could not confirm when my order would ship.

19 Sept came and went with no phone delivery.  I have tried calling Verizon, posting here, and posting on their FB page for customer service.  Every rep I talked to (except for the first manager on 18 Sept) has been unable to admit that they mislabeled their product sales page, and mislead the customer.  One rep told me the guaranteed delivery date was an "estimate"; when I asked her to show me on the website where it uses the term "estimate", she admitted it didn't communicate that, but still was unable to utter the words "we made a mistake".

VZW needs to take a 101 class in customer service and crises management; rule #1 is if you screw up, admit it!  I know I am not going to get my iPhone as promised, but pretending like there is nothing wrong with that customer service experience is just making things worse. Not a single employee I have communicated with to date has attempted to do anything proactive to correct or mitigate the customer failure.  I am truly amazed at how poorly VZW has been handling this to date; again (removed) happens with supply/demand, website errors, etc, but the failure to acknowledge how the screw up shafted a lot of (formally) loyal long time customers is criminal.

>> Edited to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

[DesireeNatasha]

Yes,

I'm having the same issue with Verizon.

You should really read my post!  These people are a disgrace to customer service.  Although I did not preorder the iPhone, the delivery date for my S5 keeps changing.  I spoke to quite a few representatives who were absurdly rude.  One even told me "well, an estimate of delivery, is just that...an estimate".  Needless to say, after that she heard a dial tone.  These people have no loyalty.

[rwalter12]

Unfortunately I've had a very similar experience ! Apparently Verizon's customer service was modeled after the government .... Now that I think about it, the government may actually have better customer service. I was promised the same 9/19 delivery date, but it has even shipped . My local best buy had some phones, so I decided to cancel my order . The lady on the phone tried to transfer my call over so I didn't have to wait on hold another 30 minutes, but even that simple task was too much for them to manage. So then she gives me a number to call that will put me to who I need to speak with, but guess what .....wait for it ....... It was the wrong number ! She gave me the number to the employee service line. Next I decided I would walk next door to the Verizon store to see they could cancel my order or at least give the correct number . So I go in ask the host how long the wait would be and reply is " I don't know. Each case is different. " So I pressed her for a estimate on the wait and I got nothing . Then I asked well could you get me the number I need ? Her reply " we should be able to when we get to you."  So I left the store called back used the option to have them call me back so I didn't have to wait another 30 minutes. This is where it gets good ..... I get a call back I press 1 as asked and then ...... Wait for it ....... I get hung up on me ! Boom ! There you have it Verizon, that's how bad your customer service is ! Your rank with the government on speed and efficiency !  I have more faith in Obama care working than your customer service staff .