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International voice charges for calls made with "Whatsapp"?
JOHJAC21
Miembro

My latest bills showed international voice charges made for voice calls made between Verizon Samsung phones using Whatsapp.  The customer service representative was very polite and tried hard to resolve the situation but could not.  Even stranger, the calls were incoming to the US, but were listed as originating from the US, and the number listed is not known to us.  The Verizon representative thought they might be to a Whatsapp controlled number in Spain (Spanish country code).  Total cost is looking >$160.  Has anybody else run into this?

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Re: International voice charges for calls made with "Whatsapp"?
adamg_vzw
Verizon Employee

JOHJAC21,

Unexpected charges would concern anyone and we want to ensure you receive the necessary support. Being an application that is not developed or maintained by Verizon we would recommend reaching out to WhatsApp support directly. They may be able to shed light on how this could have occurred or ensure that your device is set up appropriately for international calling. You can find their contact page here www.whatsapp.com/contact/.

AdamG_VZW

Follow us on Twitter @VZWSupport

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