I frequently talk with a company that is using a non-Verizon voice service for their business. When they call me, the CNAM appears incorrectly on my Verizon phones. They have worked with their carrier to update the CNAM, but it still has not updated with Verizon. How can I request Verizon to update their CNAM database to reflect the correct name? I support this company's IT services, so I am asking on behalf of them and myself, as a Verizon customer.
Have you tried calling Verizon Technical Support and escalating at 800-922-0204 or *611? This Community Forum might not be the best place to find a solution to your question.