I had on and off experiences where my Iphone SE would lose service. Yesterday I lost service and my phone quit working. I contacted support via a phone call from a landline phone and had the issue troubleshooted. I was told I needed a new sim card and that the fastest way for me to get this would be to visit a corporate and it would be replaced at no charge. I was able to use my phone for phone calls, text, and data connection using WIFI in the meantime. So after work I went to the corporate store located on 163 East Bridge St, Homestead, PA 15120 and was greeted as I walked into the store by a customer service rep that asked how he could help. I explained why I was there and he said okay no problem he can help with that. As soon as he asked me my cell number, he replied that I was eligible for an upgrade. I told him I was not interested in an upgrade and that I just wanted my phone fixed. He said let me see if we have a sim card that might work. Really........a sim card that might work! So he found one and installed it and minutes later he told me that the new sim card was still not working and that my phone did not have service. He once again suggested that I purchase another phone to the tune of $700. I said no way and he said well you can get on a monthly plan for $29/month. I asked why after I spent 1.5 hours earlier in the day with support and it was determined that the problem was with my sim card. He claimed he could not determine that and once again told me I should buy a new phone now to the tune of $400 or less if I wanted to switch to an Android. I was very frustrated and asked that he just get my phone working again on WiFI and I left the store. After I got home, I was not able to get my phone working on WIFI so I once again called customer support. After 20 minutes on hold, I was greeted by a customer service rep that looked at my account and said that my new sim card was never activated and that she should be able to remedy the situation in a few minutes. Her efforts paid off and my Iphone SE is now working properly. I then called the Verizon Corporate Store Direct and asked to speak to a manager about the ploy his customer service agent used to try and force me to buy a new phone. He, of course, supported his agent and told me that he thought his agent did what he could to fix my phone. I'm writing to inform others, "BEWARE OF THE PLOY AND TACTICS VERIZON CORPORATE STORE CUSTOMER AGENTS USE TO BOOST SALES!" The store manager also told me that there is no formal complaint process with Verizonwireless, but I found this site and wanted to share my experience.
I'm sorry to hear that you've had this experience with your SE and I'm happy to know that you've received the needed assistance to help you move forward. Our goal is to provide exceptional service 24/7 as I apologize the less than desirable interaction with our VZW team at this store location. Here's a link that will assist with providing feedback as we do take your feedback seriously https://bit.ly/1tpjJfU. I hope this is beneficial.
CoreyM_VZW
Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Your link does not work!
Kimberly [removed]
Personal information removed as required by Verizon Wireless Terms of Service
I still have reservations on clicking on bizarre-looking links, suspecting them of being spam. That link, when logged into the Community Forum on a desktop browser, takes you to OpinionLab - Comment Card
which is h t t ps://secure.opinionlab.com/ccc01/o.asp?id=fcJUrQNI (without the spaces in h t t ps).
This is why I keep a close eye whenever we go to the mall. If you don't need anything, chances are you don't need it.
It's ok to say no and reps should respect that. New phones are cool, but not if it's an expenses you'd rather not take on. Good thing you were able to get a resolution!
I agree IF this was intentional by the rep, that it is unethical and all-around crummy to do to someone.
With that said, to state "BEWARE OF THE PLOY AND TACTICS VERIZON CORPORATE STORE CUSTOMER AGENTS USE TO BOOST SALES" is a horribly untrue statement and making the generalization that all VZW corporate store reps are doing this is flat out wrong.
Even if the rep did this intentionally (which you definitely can't be sure of) doesn't mean that all reps do this because one rep might have.....
Using this (ploy and tactic) to "inform others" is equally as alarming.... LOL
Joe Vallender wrote:
I still have reservations on clicking on bizarre-looking links, suspecting them of being spam. That link, when logged into the Community Forum on a desktop browser, takes you to OpinionLab - Comment Card
which is h t t ps://secure.opinionlab.com/ccc01/o.asp?id=fcJUrQNI (without the spaces in h t t ps).
I doubt Verizon support would post a spam link
I doubt it as well, too, but by conditioning people to seeing bizarre links and not be suspect doesn't appear to be a good practice to me.
Start a new topic or ask questions in the open forum.
