I agree... I have been with verizon for 11 years and quietly pay my bill and don't ask for much. I have had the worse experience getting new phones this year. I only upgraded because my old one broke. The new one that I got sucked and wouldn't respond to my touch. I got a different one, but fell just outside of the 10 days they leave the return lable on line and had to get a new lable. Then they charged me the full amount for the phone that I returned. It was more of an over sight for me, but betoween running our business and waiting for phones and lables and trips to the post office it seems I keep the first new phone a littl e too long. They got the phone back (which I'm sure they already sold to someone else, and after begging for a refund they gave 75% back like they were doing me a favor. I'm looking into really termination, but have 4 phones on our account and really can't justify the amount. I asked repeatedly to speak with an operations manager, but they say they don't have one. I'm considering the BBB as a way to express my frustration cause no body seems to have the authority to do the right thing at verizon.
I didn't really like the up grade fee either. We've been verizon for 11 years and I just ordered my 3rd phone. What a miserable experience! Customer service is useless and there is NO Operations manager to speak with. We couldn't get the free phone offer (dumb phone) if we got it at the store, so we shopped blindly on line and I (of course) picked a piece of junk phone. Apparently verizon doesn't think that I have anything else to do but upgrade my phone. I didn't get the lable printed out within the 10 days and didn't immediately send the 1st junk phone back. The 2nd new phone I got is okay (it's dumb also) but because I didn't get the 1st junk phone back in that 10 day period (Yes it was my fault I guess, I didn't read the fine print.) They charged me full price for the phone that was returned and acted like they were doing me a favor my discounting the phone I returned by 75%. I thought it was a law that they have to provide a number for the operations manager when requested, but they say they don't have one. That;'s okay though cause soon they will not get anything from me.
Additionally once your return is scanned in back to Verizon you are not responsible for the carriers late delivery.
Take them to small claims court. Don't let Verizon get away with your money.
I understand your concerns regarding a charge for a phone you have returned. I would like to review your account and get to the bottom of this issues. Please follo me (AntonioC_VZW) and send us a direct message including your wireless number and account verification (same you verify when you call us), and I'll review your account for accuracy.
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I just dont get it. Then what are all the extra fees and taxes for? I dont want nor need a workshop. And I paid 200.00 for a Droid 4 that had to be returned twice and they want to give me 44.00 for trade in. Then you go to the store you have to sign in,they are up your ass with that stupid handeld thing, watch for your name on the ticker. Sheesh stop that crap get back to regular customer service. There are 10 employees walking around the store. They have a greeter and then you still have to talk to the handheld guy. 200.00 to drop them take my 30.00 upgrade fee off that fee. My original contract says nothing about upgrade fees..
I can't believe people are coming on here and whining about a $30 upgrade fee after a year and a half. Do they whine like this on the other carriers' forums too? They all charge a fee. Oh btw, I hate it too lol.