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Re: IDEA - $30 Upgrade Fee Resolution

Miembro

Who cares how much they pay? that is not even the point. They are a huge business with millions of customers. They do not need to charge a $30 upgrade fee. They have more customers today then they ever did. The people at the top make 7 figure salaries. Get a clue!

I have been a verizon customer my entire life. I give them my business. I give them my loyalty. They make tons and tons of money. They used to offer $50 to loyal customers to upgrade, now they charge $30. How do you think that makes people feel?? Why should I pay $30 to a company to keep my business?

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Re: IDEA - $30 Upgrade Fee Resolution

Líder Sénior

Apparently you do, you brought it up, not I

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Re: IDEA - $30 Upgrade Fee Resolution

Not applicable

Actually it was a free phone, then it went to $100 off then down to $50 I believe it was new every two. it was all phased out to now you either get a new device at full price and no contract, or you buy at a subsidize price of Free-$100-$200 with a $30 upgrade fee and a two year contract.

You are given choices if you want to save on the cost of the device you pay the lower price and upgrade fee.

Or you buy the device at full price and pay no upgrade fee and have no contract.

Tú decides.

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Re: IDEA - $30 Upgrade Fee Resolution

Miembro

Elector - It's always a choice...obviously, but the initial post was not about choice, but about what seems right and fair to customers who have been loyal and now feel as if their loyalty means nothing...which it doesn't... and that's why my choice is not to upgrade my phone with Verizon. People like to feel appreciated and giving a little something back to your customers is a gesture that shows that.

For those of you who think the upgrade fee is fine, why bother posting at all. You have what you want. Pay it.

To budone...again you miss the point and bringing something up in conversation, doesn't make it the point of the conversation.

.

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Re: IDEA - $30 Upgrade Fee Resolution

Miembro

I recently heard about this fee via a text message from Verizon. However, the jest of the message sent was about "customer loyalty". I read the entire message about being able to upgrade BECAUSE of my loyalty...I have been able to upgrade for almost a year now anyway nothing new there. The notice about the 30 fee was at the end of the message. SLEAZY!!!!!

I immediately opted out of getting future text messages.

I will not upgrade. ( Was about to get a new HTC One).

I am examining usage and will cut back on my present plan.

Am going to ask my state legislature to file legislation to regulate "fees" Just call it what it is an increase purchase of the phone.

This fee is to help pay for an unnecessary purchase for stock recently announced. SLEAZY!

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Re: IDEA - $30 Upgrade Fee Resolution

Not applicable

Although I agree that customer loyality is fine, and in the past perks were passed on. Such as the extension of your contract with a reduced device after a year and the new every two etc. You have to realize the customer based was built up on these perks.

Now that they are the largest carrier Verizon feels that on their build out, and having service where the others are still not even close to going, the 4G LTE available in more places it is no longer necessary to try and keep your business.

Being the largest provider they know at the moment if you switch providers the odds are you will return and pay for that coverage. Since I pay full price the perks don't really apply to me. I can tell you I have one line on T-Mobile and coverage in the city and in my home in the suburbs is excellent better 4G in fact than our Verizon 4G service. Which alternates between 3G and 4G constantly. And my iphone at 3G anywhere is slow and choppy. But I have unlimited data, but what good is unlimited if I cannot use it?

Eventually when there is 100% coverage Verizon will have to compete to keep your business. Remember Cellular One started before Bell Atlantic NYNEX Mobile. And today they are second named as AT&T.

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Re: IDEA - $30 Upgrade Fee Resolution

Miembro

lena I have no idea how this follow thing works, too confusing and hard to find on here. U can call me Thursday after 6:15 pm.

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Re: IDEA - $30 Upgrade Fee Resolution

Expert

Go to the Community Announcements space on this community and look at the How to on Direct Messages.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: IDEA - $30 Upgrade Fee Resolution

Líder Sénior

Here's the link:

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Re: IDEA - $30 Upgrade Fee Resolution

Sr. Member
They have more customers than they ever did...  Implying a small group of people,if any, are upset enough about the fee to not upgrade...you see how this is a good business practice right?
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