I would like to file a complaint with Verizon. Whom do I talk to?

[LESMAR51]

Where do I go to file a complaint?

[glitchedpixel]

Going to need a bit more information on that.

Was this a store issue? Problem with a chat rep? Did you call customer service? Online order went wrong? We need something to go off of.

[LESMAR51]

Called Customer Service.

On Fri, May 4, 2018 at 1:45 PM glitchedpixel <forums@verizonwireless.com>

[vzw_customer_support]

We are here to help, LESMAR51. We strive for a great experience and want to assist in working with you on your concern. I sent a private message to your inbox and look forward to lending a hand.
 

DavidH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[DNMFERN]

I want to file a complaint. I was told I only needed to pay $144.84 to do my upgraded and now 2 months later I am being told something different. I have been a loyal cust for years, however this ridiculous.

I was quoted in price and charged another.

All i am  getting is the run around.

I am completely aooallap at how I was told one thing and charged something different.

I wiulw like to know how to get in contact with someone who actually cares about loyal customers.

[GIBS936]

Lost my phone, called for a replacement was told I did not carry insurance on this phone but had insurance on the other three on my plan, I have always had insurance on all 4 phones, I'm sure salesman messed up when I upgraded to galaxy 7, my records show I have always carried insurance,  so instead of 150.00 replacement I had to get a 900.00 upgrade, unacceptable,  I will drop Verizon after this is said and done not that anyone cares

Content modified as required by Verizon Wireless Terms of Service​

[GIBS936]

Incompetent people working for Verizon,  having my own problems with them, also a loyal customer for years